Na-Keya Jones
Pittsburgh,PA
Summary
Supervisor with 7+ years of experience in family support operations. Skilled in training staff, reviewing case records, coordinating referrals, and guiding daily workflows. Strong focus on confidentiality, team supervision, and client service quality.
Overview
9
9
years of professional experience
Work History
Supervisor
Family Resources
Pittsburgh , Pa
09.2017 - Current
- Directed and supervised team of 4 employees in daily operations.
- Scheduled shifts and assigned tasks for counseling and intake teams to ensure efficient service delivery.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained staff on family support procedures, confidentiality, and service standards.
- Resolved staff concerns and client service issues with calm leadership
- Supported Family Resources operations through policy enforcement and team guidance
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Ensured compliance with company policies to maintain operational consistency and integrity., objectives and communication goals.
- Reviewed case records for accuracy and compliance, contributing to quality assurance in client services.
- Facilitated client referrals by connecting individuals with appropriate community resources and programs. with community partners and internal programs
Education
Medical Coding And Billing - Medical Coding And Billing
Everest Business Institue
Pittsburgh, PA09-2015
Skills
- Team supervision
- Staff scheduling
- Policy compliance
- Case management
- Client intake
- Confidentiality procedures
Timeline
Supervisor
Family Resources
09.2017 - Current
Medical Coding And Billing - Medical Coding And Billing
Everest Business Institue