Summary
Overview
Work History
Education
Skills
Skills And Certification
References
Timeline
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Naa Tsuba Otoo

Atlanta,GA

Summary

Detail-oriented and dedicated healthcare professional with over 20 years of experience working with Epic Hyperspace, Epic Beaker, Cerner, and Eclinical Works electronic health record systems. Seeking a position in healthcare information technology to leverage expertise in laboratory operations and customer service.

Overview

20
20
years of professional experience

Work History

Laboratory Customer Service Rep

Piedmont Atlanta Hospital
03.2022 - Current
  • Utilize Epic Beaker electronic health record system to receive, and track laboratory test results
  • Provided exceptional customer service to patients and healthcare providers, addressing inquiries and concerns promptly and professionally
  • Collaborated with laboratory staff and healthcare team members to ensure accurate and timely test results
  • Assist healthcare providers with inquiries related to laboratory tests, procedures, and results
  • Gives verbal reports or transmits reports via appropriate electronic means
  • Resolves problems with outreach specimens/requisitions

Microbiology Laboratory Tech Assistant II

SnapNurse Travel Agency, Adventist Health Lodi
01.2022 - 03.2022
  • Skilled at EHR System: Power Chart and Cerner
  • Perform Covid testing: Abbott Rapid Covid ID Now, and Cephid 4 Plex testing and Flu A & B, and RSV testing
  • Plating, urine cultures, wound cultures, vaginal cultures, throat cultures and positive blood cultures
  • Perform slide preparation and gram stains
  • Perform MRSA nasal swab, SA MRSA swabs
  • Prepare, process, and store patient specimens and samples according to departmental procedures using standard techniques and equipment

Laboratory Assistant II

Kaiser Permanente
03.2012 - 01.2022
  • Highly skilled using EHR: EPIC Hyperspace and Cerner
  • Responsible for orientation and training of new and existing employees within organization: Phlebotomy, EHR Epic and Cerner, and Laboratory Assistant duties
  • Assisted colleagues in troubleshooting issues encountered during their daily use of Epic systems, fostering collaborative learning environment that enabled continuous growth among team members.
  • Perform procedures involving blood collection from patients of all ages: Venous and capillary sticks to assist technologist in performing laboratory analysis
  • Perform and collect specimens according to established procedure (Research labs, Covid swabs, Strep swabs, Flu swabs)
  • Laboratory customer service: answering calls and call resolution, laboratory tasks of printing extra labels, recording data (temperature charts) specimen storage and retrieval

Laboratory Assistant II

Aya Healthcare Travel agency, IU Health Ball Memorial Hospital
10.2021 - 12.2021
  • Perform venipuncture for diverse suite of patients to obtain blood sample for laboratory testing
  • Utilize universal standard procedures of 2 positive patient identifiers
  • Decontaminates work areas
  • Ensure compliance and all safety procedures during phlebotomy work
  • Performs procedures involving blood collection and technical functions to assist technologist in performing laboratory analysis
  • Collection of specimens in timely manner.

Laboratory Tech Assistant II

Summa Health Barberton Hospital LabCare Plus
04.2004 - 02.2012
  • Performs procedures involving blood collection from patients of all ages, central receiving/specimen handling, and technical functions to assist technologist in performing laboratory analysis
  • Laboratory customer service: Perform administrative duties, answering phones, registration (check in and out, essential paperwork, and ordering labs) prepare daily logs, and laboratory inventory replenishment
  • Selects or creates appropriate account type at time of registration for following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers' compensation insurance
  • Identifies, interprets, captures and/or collects patient's financial liability at point of service
  • Perform administrative duties, including prepare specimens for laboratory testing, prepare daily logs, and laboratory inventory replenishment
  • EHR System: eClinical Works.

Education

Bachelor of Science in Business Administration – Information Technology -

Colorado Technical University
Colorado Springs, Colorado

Associate of Science in Management -

Colorado Technical University
Colorado Springs, Colorado

Certificate of Achievement Healthcare Management -

Colorado Technical University
Colorado Springs, Colorado

Medical Assistant Diploma Program -

Akron Institute of Herzing University
Akron, Ohio

Skills

  • Proficient in Epic Hyperspace, Epic Beaker, Cerner, and Eclinical Works electronic health record systems
  • Extensive experience in laboratory operations
  • Strong customer service skills
  • Attention to detail and accuracy in data management
  • Ability to troubleshoot and resolve technical issues
  • Knowledge of HIPAA regulations and patient confidentiality
  • Excellent communication and interpersonal skills

Skills And Certification

  • EHR Systems: EPIC Beaker, EPIC Hyperspace, Cerner, eClincal Works, Power Chart, Sunquest, NextGen
  • Bachelors of Science Business Administration - Information Technology
  • Associate of Science in Management
  • Certificate of Achievement Health Care Management
  • Certified Medical Assistant and Certified Phlebotomy Technician
  • Microsoft Word, Excel, Power Point, Access, and Outlook
  • Type 50 WPM
  • CPR Certification
  • OneLink
  • Notary Public

References

References available upon request

Timeline

Laboratory Customer Service Rep

Piedmont Atlanta Hospital
03.2022 - Current

Microbiology Laboratory Tech Assistant II

SnapNurse Travel Agency, Adventist Health Lodi
01.2022 - 03.2022

Laboratory Assistant II

Aya Healthcare Travel agency, IU Health Ball Memorial Hospital
10.2021 - 12.2021

Laboratory Assistant II

Kaiser Permanente
03.2012 - 01.2022

Laboratory Tech Assistant II

Summa Health Barberton Hospital LabCare Plus
04.2004 - 02.2012

Bachelor of Science in Business Administration – Information Technology -

Colorado Technical University

Associate of Science in Management -

Colorado Technical University

Certificate of Achievement Healthcare Management -

Colorado Technical University

Medical Assistant Diploma Program -

Akron Institute of Herzing University

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Naa Tsuba Otoo