Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Naaliyah A. Sheldon

Naaliyah A. Sheldon

Rochester,NY

Summary

I’ve significantly enhanced patient satisfaction in providing support to individuals in need. Leveraging skills in patient observation and active listening, as well as monitoring vital signs and providing compassionate care. I streamlined healthcare workflows and improved efficiency. My background also includes roles in customer service, where I excelled in creating positive experiences and maintaining high safety standards.

I have background in providing patient care within clinical environment, looking to transition into a new field. Developed skills in patient communication and hands-on support. Seeking to leverage these capabilities to make meaningful impact in new professional settings!

Overview

3
3
years of professional experience

Work History

Patient Care Technician

Rochester General Hospital
08.2024 - Current
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Caregiver

Freedom Care
09.2023 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Store Associate

Delta Sonic Car Wash Systems
09.2022 - 11.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.

Food Service Worker

Burger King
11.2021 - 10.2022


  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.

Education

High School Diploma -

Gates Chili
Rochester, NY
06.2023

Skills

  • Vital signs monitoring
  • Infection control standards
  • Active listening
  • Compassionate care
  • Patient hygiene management
  • Monitoring patient conditions
  • Body mechanics knowledge
  • Bed preparation
  • Feeding assistance specialist
  • HIPAA compliance
  • Empathy and compassionate care
  • Direct patient care
  • Patient care technician (PCT)

References

  • Serenity Brown (585) 313-6816
  • Melody Haupt (585) 559-9847

Timeline

Patient Care Technician

Rochester General Hospital
08.2024 - Current

Caregiver

Freedom Care
09.2023 - Current

Store Associate

Delta Sonic Car Wash Systems
09.2022 - 11.2023

Food Service Worker

Burger King
11.2021 - 10.2022

High School Diploma -

Gates Chili
Naaliyah A. Sheldon