Naamala Sarah Wanyana
Syracuse, NY,NY
Summary
Self-motivated Operations Supervisor and Customer service Representative with over three years hands on experience. Highly organized, fast paced, energetic and versatile team member successful in overseeing employees' performance to accomplish company goals. Enthusiastic client services professional committed to holding highest ethical standards and maintaining customer trust.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Supervisor of Operations
UPS
East Syracuse, NY
10.2019 - Current
- Provided training to employees on the operations of equipments necessary and required to perform their daily duties.
- Supervised and evaluated employees on their working methods to ensure that safety was maximize in their daily operations.
- Coordinated with other departments including the inbounds and outbound for a smooth operating work shift.
- Followed up with employees on their job performance and emphasized on complying with the company's methods.
Customer Service Representative
TJX Companies
Syracuse, NY
03.2016 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Office Clerk
Onondanga Department of Personnel
Syracuse, NY
06.2018 - 01.2019
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Developed forms and maintained filing systems to store confidential client information securely.
- Updated customer accounts information in the database system accurately.
Education
Bachelor of Nursing - Nursing Practice
Le Moyne College
Syracuse, NY 08.2021 - Current
Skills
- Recruitment and Hiring
- Customer Service
- Document Control
- Employee Training
- Operations Management
- Database Entry
- Administrative Support
- Customer Satisfaction
Timeline
Bachelor of Nursing - Nursing Practice
Le Moyne College
08.2021 - Current
Supervisor of Operations
UPS
10.2019 - Current
Office Clerk
Onondanga Department of Personnel
06.2018 - 01.2019
Customer Service Representative
TJX Companies
03.2016 - 03.2020
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