Nabaizian Scott
Chesapeake,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
CSR
DOMA Technologies
Virginia Beach, VA
07.2023 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Utilized specialized software applications related to the job role.
- Analyzed and processed current data records to provide detailed reports.
- Identified and corrected data entry errors to prevent duplication across systems.
- Maintained confidentiality of sensitive information.
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
CSR
LoanCare
Virginia Beach, VA
08.2020 - 07.2023
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated customers regarding actions and strategies for debt repayment.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with making Mortgage Payments.
- Assist customers with payment plans for there mortgage.
Debt Collector
CKS Finacial
Chesapeake, VA
07.2018 - 08.2020
- Prepared and mailed out demand letters and other necessary correspondence.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Accepted and processed customer payments and applied toward account balances.
- Negotiated repayment plans with debtors to meet client recovery targets.
Education
CNA - Nursing
Training Solutions
Norfolk09-2024
High School Diploma -
Indian River High School
Chesapeake01-2018
Skills
- Payment plan development
- Customer research
- Goal-oriented mindset
- Call center background
- Following conversation scripts
- Complex Problem-solving
- Complaint handling
- Active learning
- Detail-oriented
Timeline
CSR
DOMA Technologies
07.2023 - Current
CSR
LoanCare
08.2020 - 07.2023
Debt Collector
CKS Finacial
07.2018 - 08.2020
CNA - Nursing
Training Solutions
High School Diploma -
Indian River High School