NABIHA MUSTAFA
Dearborn,MI
Summary
Dynamic F&I Manager at Nissan of Dearborn with expertise in loan origination and compliance management. Proven track record in enhancing customer satisfaction and maximizing profits through effective deal structuring and negotiation. Adept at building professional relationships and delivering tailored financial solutions to improve clients' financial health. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level F&I Manager position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
F&I Manager
NISSAN OF DEARBORN
07.2023 - Current
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assessed loan portfolios for compliance with underwriting policies.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Processed loan applications and monitored progress from start to finish.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
Sales Associate
NISSAN OF DEARBORN
08.2021 - 06.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Listened to customer needs and desires to identify and recommend optimal products.
General Manager of Operations
Paradies Lagardere
09.2018 - 01.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
Team Leader
Dearborn Fresh Supermarket
08.2016 - 09.2018
- Supervised team members and oversaw effective and efficient completion of job duties.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Controlled food costs and managed inventory.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
INES MARIA MENDOZA
CABO ROJO, PR08-2012
Some College (No Degree) - Civil Engineering
INTERAMERICAN UNIVERSITY
SAN GERMAN, PRSkills
- Trilingual
- Computer Savvy
- Pricing strategy
- Cash flow management
- Loan origination
- Customer satisfaction
- Profit maximization
- Professional networking
- Deal structuring
Languages
Arabic
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
AWARDS EARNED
SALES PERSON OF THE YEAR FOR 2021 AND 2022.
EMPLOYEE OF MERIT YEAR 2022, 2024 AND 2025.
LEADERSHIP AWARD YEAR 2025.
Timeline
F&I Manager
NISSAN OF DEARBORN
07.2023 - Current
Sales Associate
NISSAN OF DEARBORN
08.2021 - 06.2023
General Manager of Operations
Paradies Lagardere
09.2018 - 01.2021
Team Leader
Dearborn Fresh Supermarket
08.2016 - 09.2018
High School Diploma -
INES MARIA MENDOZA
Some College (No Degree) - Civil Engineering
INTERAMERICAN UNIVERSITY