Nabil Hooshmand
Leesburg,VA
Summary
Results-driven Account Manager with a strong focus on customer service and client relationship management. Expert in problem resolution and data analysis, ensuring high satisfaction and retention rates.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Volonte Group
McLean, Virginia
10.2024 - Current
- Facilitated onboarding process for new clients by coordinating training and resource allocation.
- Monitored account performance, preparing reports to provide insights on client status.
- Negotiated contracts, pricing, and renewals.
- Coordinated communication between clients and internal teams to ensure alignment on project goals.
- Analyze client feedback to improve service delivery.
- Collaborate on proposals, presentations, and pitches.
- Ensure high customer satisfaction and retention rates.
- Understand client goals, challenges, and business objectives.
- Developed strategic account plans that identified growth opportunities and enhanced client retention.
Guest Service Representative
Best Western Hotel
Leesburg, Virginia
10.2021 - 10.2024
- Checked guests in and out efficiently and accurately.
- Resolved guest requests, complaints, and concerns with promptness and professionalism, enhancing guest satisfaction.
- Informed guests of hotel services, loyalty programs, and local attractions to enhance their stay experience.
- Ensured accuracy of guest records and reservation details to facilitate seamless check-in and check-out processes.
- Maintained cleanliness and organization of lobby and front desk areas to enhance guest experience.
- remained clean and organized.
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Resolved guest complaints in a professional manner.
- Provided assistance to guests throughout their stay.
Guest Service Representative
Homewood Suites Hilton
Leesburg, Virginia
07.2018 - 10.2021
- Managed check-in and check-out processes efficiently for all guests.
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Enhanced guest satisfaction through authentic, enthusiastic, and friendly interactions.
- Coordinated room assignments reflecting guest preferences and availability for optimal experiences.
- Inspected guest rooms pre-check-in to confirm adherence to quality standards.
- Maintained accurate records of all transactions within the hotel software system.
- Coordinated transportation arrangements for guests.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Sterling, VA03-2027
High School Diploma -
Loudoun County High School
Leesburg, VA06-2018
Skills
- Account management
- Client Relationship Management
- Account Growth & Retention
- Client onboarding
- Customer service
- CRM & Property Management Systems
- Data analysis
- Problem resolution
- Conflict management
- Organizational Skills
- Attention to Detail
- Time Management
- Adaptability & Professionalism
- Team Collaboration
- Administrative & Reporting Skills
- Communication skills
Certification
SDET
Timeline
Account Manager
Volonte Group
10.2024 - Current
Guest Service Representative
Best Western Hotel
10.2021 - 10.2024
Guest Service Representative
Homewood Suites Hilton
07.2018 - 10.2021
Associate of Science - Information Technology
Northern Virginia Community College
High School Diploma -
Loudoun County High School