Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nabil Idris

Annandale,VA

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Account Manager

Dominion National
01.2017 - 01.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.

Senior Group Service Coordinator

Dominion National
01.2012 - 01.2017
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.

Group Service Coordinator

Dominion National
11.2008 - 01.2012
  • Analyzed Request For Proposals (RFPs) and research current needs and competition
  • Monitored customer needs and provided targeted guidance
  • Generated sales and service reports from SalesForce
  • Promoted to Senior Group Service Coordinator in 2012.

Education

Master of Science - Marketing

Johns Hopkins University
Baltimore, MD
05.2011

Bachelor of Arts - Organizational Administration

George Mason University
Fairfax, VA
01.2008

Skills

  • Business Development
  • Campaign Execution
  • Advertising
  • Account Development
  • Data Analytics
  • Territory Management
  • Schedule Management
  • Revenue Generation

Certification

Certified Scrum Master, International Scrum Alliance

Google CyberSecurity Certificate, Coursera

Timeline

Account Manager

Dominion National
01.2017 - 01.2024

Senior Group Service Coordinator

Dominion National
01.2012 - 01.2017

Group Service Coordinator

Dominion National
11.2008 - 01.2012

Master of Science - Marketing

Johns Hopkins University

Bachelor of Arts - Organizational Administration

George Mason University

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Nabil Idris