Nabila Tawfik
Santa Ana,CA
Summary
Experienced in customer service and office tasks. Holds diploma in commerce and trading, eager for new opportunities.
Overview
5
5
years of professional experience
Work History
Waitress
El Mahrousa
Anaheim, CA
02.2021 - 05.2023
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Actively listened customer feedback suggestions implemented improvements response their comments.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Secretary
Dentist Office
Egypt
06.2018 - 12.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Diploma - Commerce
Commerce High School For Girls
Egypt 09.2010
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Working under pressure
Languages
Arabic
English
Timeline
Waitress
El Mahrousa
02.2021 - 05.2023
Secretary
Dentist Office
06.2018 - 12.2018
Diploma - Commerce
Commerce High School For Girls