Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nabill Mekki

Ashburn,VA

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

AWS
06.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Answered questions and provided information to customers about new software or hardware.
  • Monitored systems in operation and quickly troubleshot errors.

Shift Supervisor

Royal Farms, Two Farms
10.2021 - 06.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies

Customer Service Associate

Giant Food Stores
03.2021 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Information Technology

Northern Virginia Community College
Ashburn, VA
06.2024

Skills

  • Critical Thinking
  • Customer Inquiries
  • Computer Operating Systems
  • IT Support
  • Software Applications
  • Improve Job Skills
  • Active Learning
  • Technical Support and Assistance

Timeline

IT Support Specialist

AWS
06.2023 - Current

Shift Supervisor

Royal Farms, Two Farms
10.2021 - 06.2023

Customer Service Associate

Giant Food Stores
03.2021 - 10.2021

Information Technology

Northern Virginia Community College

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Nabill Mekki