Nabilla Neles
Nashua
Summary
Dedicated Patient Access Representative with a strong focus on accurate patient registration and insurance verification. Bilingual in Spanish and Portuguese, enhancing communication with diverse patient populations. Committed to meeting financial goals and ensuring compliance with regulations while providing exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
Saint Joseph's Hospital
March 2022 - Current
- Arrive patients into the emergency room while ensuring accurate demographic verification.
- Collect payments and verify insurance coverage for services rendered.
- Register patients for appointments in imaging, lab, and urgent care services.
- Sign patients up for the online portal and collect required documents per state and federal regulations.
- Complete CRCR certification and meet financial goals for collections within the practice.
- Achieve certification as a Spanish and Portuguese medical interpreter.
Patient Access Coordinator
Wake Forest Baptist Health
11.2017 - 01.2022
- Facilitated a collaborative work environment by assisting colleagues during staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Medical Office Secretary
Gastronenterology Associates of the Piedmont
06.2015 - 11.2017
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines.
- Followed-up and documented patients' condition after surgery or other invasive procedures.
- Scanned prescriptions and reports into EPIC database.
- Played a crucial role in achieving high levels of patient retention by consistently delivering top-notch customer service experiences.
Education
High School Diploma -
Nashua High School South
Nashua, NHCertificate of Qualification - Foreign Languages Education
Alta Language Service
Skills
- Bilingual communication
- Customer service
- Medical terminology
- Patient registration
- Insurance verification
- Payment processing
- Regulatory compliance
- Appointment scheduling
- Financial goal achievement
- Medical interpreting
Timeline
Patient Access Coordinator
Wake Forest Baptist Health
11.2017 - 01.2022
Medical Office Secretary
Gastronenterology Associates of the Piedmont
06.2015 - 11.2017
Patient Access Representative
Saint Joseph's Hospital
March 2022 - Current
High School Diploma -
Nashua High School South
Certificate of Qualification - Foreign Languages Education
Alta Language Service
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