Lizbeth Morales

• Handling multiple inbound and outbound calls daily to schedule outpatient imaging procedures and pre-admission surgery screenings with patients and doctor's offices.
• Verify insurance information and updated patient records accurately while maintaining HIPPA compliance.
• Communicate with patients regarding appointment confirmations and reminders.
• Assisting patients with canceling and rescheduling appointments.
• Transcribing over 80 orders into Epic for outpatient scheduling team that come in via fax.
• Communicating with doctor's offices to clarify orders or obtain additional information as needed.
• Monitoring order-related work queue to ensure timely scheduling of appointments.
• Creating new patient charts.
• Routed calls and correspondence to appropriate medical staff for efficient communication.
• Making override on appointments when they are needed.

Greeted and assisted patients upon arrival at Texas State Optical.

• Answered phone calls and resolved patient inquiries to enhance satisfaction.
• Scheduled appointments and managed the front desk calendar efficiently.
• Collaborated with optical staff to facilitate smooth patient flow.
• Processed payments in clinic and remotely to ensure seamless patient transactions.
• Maintained patient records and ensured confidentiality compliance.
• Educated new contact lens patients on insertion, removal, and care techniques to promote proper usage.

• Accurately processed customer transactions using point-of-sale systems.
• Assisted customers with product inquiries and delivered exceptional service.
• Operated cash register or POS system for payment processing via cash, check, and credit card.
• Stocked shelves with merchandise to maintain inventory levels.
• Guided customers in locating specific products while addressing questions and providing advice.
• Executed additional duties as assigned by management to support operations.