NABIYI AMIN

Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.

• Evaluated facility operations and personnel for safety and health regulations compliance.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Managed risk exposure by closely monitoring account activity and taking appropriate action when necessary, safeguarding both clients'' and bank''s interests.
• Provided exceptional customer service by resolving complex issues quickly, earning multiple commendations from satisfied clients.
• Contributed to the development of staff training materials that improved overall branch performance metrics and employee engagement levels.
• Led efforts to implement mobile banking technology at the branch level, increasing client convenience while reducing operational costs.
• Improved branch performance by effectively collaborating with team members to meet service targets consistently.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.

• Worked in multiple departments within Nike leading up to my most recent position; from salesperson to footwear technology specialist
• My responsibilities included checking out customers at the register, counting tills at the end of the day, and processing orders
• As a footwear tech specialist, I would educate and advise team members and customers on the latest technologies in specific footwear, i.e running, basketball, football, soccer, etc
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Ensuring all delivered products met customers needs, through the use of technology

• As an assistant manager at Shiekh's, I was responsible for scheduling team members, facilitating receiving and outgoing product shipments, and merchandising products on the sales floor
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.