NABWAMI JOSEPHINE
Overview
1
1
year of professional experience
Work History
CALL CENTER REPRESENTATIVE
ECCO OUTSOURCING CAIRO
CAIRO, EGYPT
04.2018 - 08.2018
- Provided frontline support for clients and customers, ensuring that they are satisfied with products, services, and features
- Learned to maintain a positive, empathetic, and professional attitude towards customers always
- Processing orders, forms, applications, and requests while responding promptly to customer inquiries
- Learned to communicate and coordinate with colleagues, hence enhancing teamwork skills.
SALES ASSOCIATE
CAPITAL SHOPPERS NTINDA
KAMPALA, UGANDA
01.2017 - 06.2017
- Directed and helped customers in selecting products
- Responded to customer questions
- Assisted with inventory, including receiving and stocking merchandise
- Increased sales at the store by informing customers about new products
- Ability to work under pressure and in a fast-paced environment when completing work supply projects under a tight deadline and dealing with multiple customers at the same time
- Retained product, service, and company policy knowledge to serve as a resource for coworkers and customers
- Coordinated activities with other departments to ensure quality customer service.
Education
Bachelor's Degree - Commerce (Insurance And Risk Management Major)
CAIRO UNIVERSITY
CAIRO, EGYPT09.2022
Skills
- Time management skills
- Leadership and Management skills
- Organizational and Documentation skills
- Analytical skills
- Team building skills
Volunteer Experience
THE CROSS-CULTURAL FOUNDATION OF UGANDA
April 2011 - August 2014
- Through the heritage education program, I promoted culture as a resource for development thinking and practice through research, documentation, and training.
- Enhanced an appreciation of cultural diversity and identity as a source of knowledge and social cohesion through learning about other cultures.
- Promoted cultural rights of all communities, especially those of indigenous minority groups, through art, music, and poetry.
FIRST AID ASSISTANT, ST. JOHN'S AMBULANCE
November 2010 - February 2011
- Informed people about different ways of giving first aid to patients.
- Treated patients in non-emergency situations.
- Ensured a safe and secure environment for young people by teaching them how to perform first aid in emergency situations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Student Associations
- Cairo and Alexandria University Ugandan Students' Association in Egypt - Treasurer
- African League of Young Masters, Egypt - General Secretary
- International Students Committee, Egypt - General Secretary
- Cordi Jesu, Catholic Youth in Egypt - General Secretary
Awards
- Certificate in Korean and Chinese Languages
- The U.S. Mission-Uganda, "Writing for Social Responsibility" Award
- St. John's Ambulance, "The One Cross Award in Emergency"
- Alexandria Dialogue; Egypt in 2050 Award.
- The National Cultural Heritage, "Illustrating our favorite proverbs" Award.
Timeline
CALL CENTER REPRESENTATIVE
ECCO OUTSOURCING CAIRO
04.2018 - 08.2018
SALES ASSOCIATE
CAPITAL SHOPPERS NTINDA
01.2017 - 06.2017
Bachelor's Degree - Commerce (Insurance And Risk Management Major)
CAIRO UNIVERSITY
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