Nacelys Pacheco-Mariano
Pawtucket,RI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Case Manager RIW
BVCAP
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Receptionist
BVCAP
03.2018 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Intake Worker LIHEAP
BVCAP
10.2012 - 05.2018
- Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Actively participated in staff meetings and professional development opportunities, continuously seeking to enhance knowledge and skills related to intake work processes and best practices.
Direct Support Provider
Groden Center
01.2005 - 10.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Support Client with daily morning and afternoon/ evening activities.
- Encourage participation in social events.
- Drive client to appointments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Direct Support Provider
Respite Care
Direct Support Provider
Pawtucket, RIPersonal Care Attendant/Direct Support Provider
Central Falls High school
Genesis Center
06.2024
Skills
- Case Management
- Case Documentation
- Organization and Multitasking
- Data Entry and Analysis
- Positive Attitude
- Problem-Solving
Languages
Spanish/ English
Native or Bilingual
Timeline
Case Manager RIW
BVCAP
05.2023 - Current
Receptionist
BVCAP
03.2018 - 05.2023
Intake Worker LIHEAP
BVCAP
10.2012 - 05.2018
Direct Support Provider
Groden Center
01.2005 - 10.2012
Direct Support Provider
Respite Care
Direct Support Provider
Personal Care Attendant/Direct Support Provider
Central Falls High school
Genesis Center
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