Naceshia Cook
Seattle
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Office Administrator
Caliber Collision
Seattle
06.2024 - 04.2025
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated appointments and scheduled meetings for staff and clients.
- Maintained accurate records and organized files for easy access.
- Assisted with invoicing and billing processes for customer transactions.
- Supported inventory management by tracking supplies and placing orders.
- Trained new employees on office procedures and software systems.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
English Teacher
April Institution
Seoul, South Korea
09.2023 - 02.2024
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and participation.
- Assessed student progress through regular tests and assignments.
- Collaborated with colleagues to improve teaching strategies and resources.
- Provided individualized support for students needing extra assistance or enrichment.
- Integrated technology into lessons to enhance learning experiences.
- Adapted teaching methods based on each student's unique needs and abilities.
- Developed and implemented English curriculum to meet the needs of students.
- Integrated media content in class to improve listening skill, speaking skill and vocabulary.
- Required spoken and written student responses to contexts to increase reading comprehension.
English Teacher
Cedar Grove High School
Atlanta
01.2023 - 08.2023
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to enhance student understanding and participation.
- Assessed student progress through regular tests and assignments.
- Implemented classroom management techniques to maintain a positive learning environment.
- Integrated technology into lessons to enhance learning experiences.
- Organized extracurricular activities to promote student engagement and teamwork.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
Front Desk Agent
Hampton Inn Suites
Concord
02.2022 - 12.2022
- Greeted guests warmly, ensuring a positive first impression.
- Managed check-in and check-out processes efficiently.
- Handled guest inquiries and resolved issues promptly.
- Assisted with billing inquiries and payment processing accurately.
- Coordinated room assignments based on guest preferences.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
Front Desk Receptionist
Piedmont medical center
Rock Hill
01.2020 - 02.2022
- Greeted patients and visitors warmly to create a welcoming environment.
- Managed appointment scheduling using the medical center's electronic system.
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Coordinated communication between patients and healthcare providers effectively.
- Assisted with check-in and check-out processes to streamline patient flow.
- Facilitated insurance verification for patients prior to appointments.
Library Student Assistant
Greenville Technical College
Greenville
01.2019 - 06.2020
- Assisted patrons with locating library resources and materials.
- Organized and shelved books, ensuring proper categorization and placement.
- Processed library materials, including checkouts and returns for users.
- Supported library staff with event preparation and setup for programs.
- Guided students in using library databases and online research tools.
- Answered inquiries at the front desk, providing information about library services.
- Collaborated with team members to enhance user experience within the library.
Education
Bachelor of Arts - English
Winthrop University
Rock Hill, SC 08.2020 - 12.2022
Skills
- Office administration
- Appointment scheduling
- Inventory tracking
- Effective communication
- Problem solving
- Adaptability to feedback
- Technology support
- Data entry
- Record keeping
Timeline
Office Administrator
Caliber Collision
06.2024 - 04.2025
English Teacher
April Institution
09.2023 - 02.2024
English Teacher
Cedar Grove High School
01.2023 - 08.2023
Front Desk Agent
Hampton Inn Suites
02.2022 - 12.2022
Bachelor of Arts - English
Winthrop University
08.2020 - 12.2022
Front Desk Receptionist
Piedmont medical center
01.2020 - 02.2022
Library Student Assistant
Greenville Technical College
01.2019 - 06.2020