Nacir Gallashaw
Philadelphia,PA
Summary
Detail-oriented customer service professional seeking an opportunity to utilize my effective, prompt, and courteous aptitudes, ensuring an exceptional experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Big Lots
Philadelphia, Pennsylvania
12.2023 - 10.2025
- Followed instructions to properly arrange merchandise items.
- Ensured that all staff adhered to company policies and procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Received incoming shipments and verified accuracy of deliveries.
- Organized backroom inventory for efficient retrieval and storage.
- Provided assistance with special projects as requested by management team members.
Customer Service Representative
Wawa
Philadelphia, PA
11.2020 - 08.2021
- Assisted customers with inquiries and provided product information.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Escalation Handling.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Overnight Stocking
Walmart
King of Prussia, Pennsylvania
04.2018 - 10.2020
- Stocked shelves efficiently to maintain product availability for customers.
- Organized backroom inventory to streamline restocking processes and enhance workflow.
- Checked shelves in department to determine replenishment needs.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
Education
High School Diploma -
Lankenau Environmental Science High School
Philadelphia, PA06-2017
Skills
- Inventory management
- Shipment verification
- Stock replenishment
- Product organization
- Quality control
- Customer service
- Safety compliance
- Effective communication
- Pick-list processing
Certification
American Red Cross
Timeline
Warehouse Worker
Big Lots
12.2023 - 10.2025
Customer Service Representative
Wawa
11.2020 - 08.2021
Overnight Stocking
Walmart
04.2018 - 10.2020
High School Diploma -
Lankenau Environmental Science High School