Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Nacoria Bailey

Fort Worth,TX
Nacoria Bailey

Summary

Personable and dedicated Customer Service Representative with extensive experience in jack in the box industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Hardworking and reliable shift manager with strong ability.

Overview

4
years of professional experience
1
Certification

Work History

Jack in the Box, White Settlement , TX

Shift Manager
2019.03 - Current (4 years & 6 months)

Job overview

  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.

Education

Pennfoster

High School Diploma

University Overview

Skills

  • Maintaining Required Compliance
  • Mentoring and Coaching
  • Verbal and Written Communication
  • Team Leadership
  • Staff Training
  • Goal Setting
  • Team Building
  • Problem Resolution
  • Payment Processing
  • Cash Handling
  • Handling Customer Complaints
  • Relationship Building
  • Punctual and Reliable
  • Training and Mentoring

Certification

  • Certified shift manager , [jack in the box ] - 2019

Timeline

Shift Manager
Jack in the Box
2019.03 - Current (4 years & 6 months)
Pennfoster
High School Diploma
  • Certified shift manager , [jack in the box ] - 2019
Nacoria Bailey