Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Hi, I’m
NACORIA LEE
Pompano Beach,FL
Summary
Overview
16
years of professional experience
Work History
Teleperformance
Supervisor
08.2020 - 08.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints and resolved issues.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
ALORICA
CUSTOMER SERVICE REP
02.2017 - 11.2019
Job overview
- Answer inbound calls
- Help callers with Direct TV/AT&T services, bills and/or accounts
- Make changes to account
- Process payments
- Order new equipment
- File insurance claims
- Keep scores up and call times down
- Always show exceptional customer service.
FRESHII
SHIFT LEAD
01.2016 - 02.2017
Job overview
- Count inventory
- Make a weekly schedule
- Order items and/or food for restaurants
- Cut and prep vegetables/fruits for the day
- Make in house sauces
- Place orders
- Ring up sale
- Always show exceptional customer service.
T-Mobile
IQOR, CUSTOMER SERVICE REP
08.2013 - 02.2016
Job overview
- Answer inbound calls
- Help callers with, services, and/, accounts
- Make changes to account
- Process payments
- Order new phones and/or accessories
- File insurance claims
- Keep scores up and call times down
- Always show exceptional customer service.
FEDEX
PACKAGE HANDLER
12.2011 - 12.2013
Job overview
- Split or (separate) packages coming down the belt
- Scan packages taken off the belt
- Load packages into 3 separate trucks in their designated spots
- Load packages in a quick certain format.
AMERICAN AIRLINES ARENA
USHER
06.2010 - 12.2011
Job overview
- Check guest tickets
- Show guests their designated seats
- Answer any questions guests may have
- Give directions around the arena to find what they need
- Always show exceptional customer service.
NEW MT. ZION MISSIONARY BAPTIST CHURCH
FRONT DESK CLERK
05.2009 - 04.2010
Job overview
- Answer phone calls
- Data entry
- Scheduling appointments
- Schedule rehearsals
- Send and/or receive faxes
- File and organize documents.
HOMESTYLE RESTAURANT
WAITRESS
05.2007 - 05.2009
Job overview
- Place orders for guests
- Prepare food and/or drinks for guests
- Take phone orders for guests
- Ring up orders
- Always show exceptional customer service.
Education
Miami Lakes Educational Center And Technical CollegeHialeah, FL
GED
University Overview
ATI Career Training Center - MiamiMiami, FL
Certification in Medical Billing & Coding from Medical Assisting
University Overview
Skills
- Customer Service
- Management
- Communication
- Training and Mentoring
- Staff Management
- Expectation Setting
- Data Entry
- MS Office/ Windows XP/ PowerPoint
- Inventory Control
- Food Service
- Cashier
- Package Handler
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Teleperformance
08.2020 - 08.2023
CUSTOMER SERVICE REP
ALORICA
02.2017 - 11.2019
SHIFT LEAD
FRESHII
01.2016 - 02.2017
IQOR, CUSTOMER SERVICE REP
T-Mobile
08.2013 - 02.2016
PACKAGE HANDLER
FEDEX
12.2011 - 12.2013
USHER
AMERICAN AIRLINES ARENA
06.2010 - 12.2011
FRONT DESK CLERK
NEW MT. ZION MISSIONARY BAPTIST CHURCH
05.2009 - 04.2010
WAITRESS
HOMESTYLE RESTAURANT
05.2007 - 05.2009
Miami Lakes Educational Center And Technical College
GED
ATI Career Training Center - Miami
Certification in Medical Billing & Coding from Medical Assisting
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