NADA AL-HASSAN
New York,NY
Summary
Dedicated Epic Healthcare consultant with 10 years of National and International healthcare IT consulting. Proven track record of meeting company goals utilizing consistent and organized practices. Skilled consultant in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Certified in 8 Epic modules with up-to-date NVTs. Equipped with strong data collection and analysis using SQL, Excel, Epic systems reporting tools and others. Adept in delivering builds and end user training to various individuals from hospital executives to technicians and nurses. Experienced in go live implementations, system upgrades, release notes, optimizations and others. Exceptional communication, Agile and project management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambulatory Epic Consultant
Medix - Children's Of Alabama
07.2023 - Current
- Assist client in post go live optimization phase and resolving tickets focused on Ambulatory and Healthy Planet workflows
- Collaborate with interdisciplinary teams to troubleshoot issues, resolve system errors, and optimize clinical workflows, promoting a culture of continuous improvement and innovation
UM Tapestry & EpicCare Link Lead Consultant
Medix - Kelsey Seybold
02.2023 - 07.2023
- Led Tapestry UM Referrals implementation
- Led Tapestry Link implementation
- Mentored UM and EpicCare Link analysts on a constant basis to help for a successful transition post go live
- Led individual build shadowing sessions with client full time analysts
- Led Lunch & Learns on various Epic tools and topics to help new Epic analysts succeed in their respective applications
- Briefed client on design/build status, risks and issues
- Collaborated with Epic counterparts during weekly configuration sessions
- Collaborated and offer expert advice to client throughout weekly design/workgroup sessions
Senior Healthy Planet Consultant
Brightwork Consulting- Summa Health
04.2022 - 12.2022
- Participated in build and design requirements for client enterprise go live focusing on Healthy Planet items including but not limited to: registries, Claims datalink, cognitive computing, CPT codes automation, charge testing, PCF and Community Resource Directory import
- Acted as a subject matter expert, offering guidance on best practices related to population health management
- Collaborated with clinical and operational stakeholders to gather requirements, design workflows and configure system functionalities tailored to specific population health goals
Senior Healthy Planet/SmartForms/Cogito Consultant
Xsell Resources - CVS Health
11.2019 - 04.2022
- Completed build and design requirements for over 10 Reporting Workbench reports hosted in 3 major clinical dashboards that are utilized by nurses, clinical managers and case managers at CVS Health across the nation using groupers, complex rules, SQL queries and various Cogito tools. This build resulted in increased and more effective ways to measure CVS nurses' patient interactions and performance
- Followed quality metrics requirements tailored to CVS's major payers, clients and programs
- Completed user setup in Epic for over 800 nurses, 30 nurse/team managers and directors using groupers, users' templates/sub-templates and import/export tools
- Completed build and design requirements for over 20 questionnaires/assessments and over 6 Care Plans for nurses, social workers and case managers across the nation utilizing SmartForms, Best Practice Alerts, SmartData Elements, Rules, Flowsheets and Import/Export tools
Lead Tapestry Referrals and CRM Analyst
Montefiore Information Technology
01.2019 - 11.2019
- Completed build and design requirements for CRMs, workqueus, referrals and letters
- Gathered client requirements and perform all required (application, integrated, user acceptance) testing
- Completed build, design and configuration requirements for Planlink
Senior Healthy Planet Consultant
Pivot Point Consulting - Montefiore IT
04.2018 - 01.2019
- Built HEDIS/MACRA/MIPS/CMS/ACO organization specific quality metrics
- Performed data analysis and troubleshot through clarity, chronicles and COGITO tools
- Completed build, design and support requirements for dashboards and Reporting Workbench reports hosting those quality metrics
Epic Go Live ATE Support Consultant
Divurgent - Cook Children's Health
02.2018 - 03.2018
- Supported Epic go live at Cook Children’s outpatient Medical Center in Ambulatory, Reporting Workbench, Radar and Clinical Documentation modules
- Offered real-time assistance to end-users in navigating Epic workflows, entering data accurately, and utilizing system functionalities effectively to optimize clinical workflows
- Provided hands-on Epic EHR support to clinicians and staff during go-live and post-implementation phases, ensuring smooth transition and adoption of the system
- Collaborated with super users and clinical informatics teams to identify common user challenges
Senior Epic Healthcare Consultant
IBM Global Business, Dubai Health Authority, DHA
02.2017 - 02.2018
- Produced training material and tip sheets on Reporting Workbench, Ambulatory and Clinical Documentation modules based on client specific workflows
- Provided classroom and personalized training sessions to over 800 DHA employees including hospital executives, quality officers, nursing supervisors/directors, lab technicians and project managers
- Supported trainees over the span of 3 consecutive go lives at 4 government hospitals and over 20 clinic centers with system expertise, issue resolution, consultation and advanced system training and utilization
- Advised and provided input on new implementations of tools and/or workflows to stakeholders to assure a successful and smooth go live
- Supervised and trained client trainers in obtaining Epic training credentials in Reporting Workbench module
Technology Integration Specialist – Epic Healthcare Analyst
Kaiser Permanente, Mid Atlantic Permanente Medical Group
09.2014 - 02.2017
- Co-developed a mammogram screening system to optimize breast cancer screening for Mid Atlantic patients utilizing various Epic tools like Registries, BPAs, Rules, Questionnaires, SmartTools, Flowsheets and Groupers
- Created new methods for tracking A1c screening for Mid Atlantic diabetic patients using tools like Smartsets and Health Maintenance
- Managed application related Release Notes and Sherlocks from review to finish and implementation, if needed
- Participated in builds, upgrades, troubleshooting and system optimizations by following organizational needs while utilizing Scrum methods in a team of over 12 developers that included nurses, physicians and other analysts
Overphone and On-Site Interpreter
Overphone Interpreters LLC
02.2013 - 09.2014
- Provided professional over phone and in person interpretation at hospitals, health clinics, in-home social visits and other sites
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations
Emergency Room Medical Scribe
INOVA Health System
08.2013 - 08.2014
- Personally assisted physicians in gathering information for the patient's visit
- Partnered with the physician to deliver efficient patient care through accurate and efficient documentation of their medical charts using Epic's ASAP module at 3 different hospital emergency rooms
Health Education Awareness Instructor - Volunteer
UNRWA - United Nations
09.2012 - 11.2012
- Provided in-person breast cancer awareness sessions to female patients of various ages, educational and medical backgrounds at two different clinics at the Zarqa refugee camp
- Produced a detailed report to the UNRWA on sessions' findings and how cancer awareness can be improved in the region especially among the refugee population in order to encourage more people to test
Student Researcher
University of Virginia Cancer Center
08.2010 - 05.2012
Education
Bachelor of Science - Engineering Science, Biomedical Engineering and Chemistry
University of Virginia, School of Engineering And Applied Science
Charlottesville, VAAssociate - Science
Northern Virginia Community College
Alexandria, VASkills
- Project planning
- Data analysis
- Critical and analytical thinking
- Interpersonal communication
- EMR end user training
- User interface design
- Microsoft Visio
- Scrum
Certification
- Healthy Planet Analytics and Clinical Build
- EpicCare Ambulatory
- EpicCare Link
- Tapestry Referrals
- SmartForms
- Cogito (Radar and Reporting Workbench)
- CRM Administration (in progress)
- MyChart (in progress)
- Professional Scrum Master I
- INOVA Health System Professional Medical Interpreter
Healthcare Organizations
- Children's of Alabama
- Kelsey-Seybold
- Summa Health
- CVS Health
- Montefiore
- Cook Children's Healthcare System
- Dubai Health Authority
- Kaiser Permanente
- INOVA Health System
Languages
Arabic
Native or Bilingual
Timeline
Ambulatory Epic Consultant
Medix - Children's Of Alabama
07.2023 - Current
UM Tapestry & EpicCare Link Lead Consultant
Medix - Kelsey Seybold
02.2023 - 07.2023
Senior Healthy Planet Consultant
Brightwork Consulting- Summa Health
04.2022 - 12.2022
Senior Healthy Planet/SmartForms/Cogito Consultant
Xsell Resources - CVS Health
11.2019 - 04.2022
Lead Tapestry Referrals and CRM Analyst
Montefiore Information Technology
01.2019 - 11.2019
Senior Healthy Planet Consultant
Pivot Point Consulting - Montefiore IT
04.2018 - 01.2019
Epic Go Live ATE Support Consultant
Divurgent - Cook Children's Health
02.2018 - 03.2018
Senior Epic Healthcare Consultant
IBM Global Business, Dubai Health Authority, DHA
02.2017 - 02.2018
Technology Integration Specialist – Epic Healthcare Analyst
Kaiser Permanente, Mid Atlantic Permanente Medical Group
09.2014 - 02.2017
Emergency Room Medical Scribe
INOVA Health System
08.2013 - 08.2014
Overphone and On-Site Interpreter
Overphone Interpreters LLC
02.2013 - 09.2014
Health Education Awareness Instructor - Volunteer
UNRWA - United Nations
09.2012 - 11.2012
Student Researcher
University of Virginia Cancer Center
08.2010 - 05.2012
Bachelor of Science - Engineering Science, Biomedical Engineering and Chemistry
University of Virginia, School of Engineering And Applied Science
Associate - Science
Northern Virginia Community College
- Healthy Planet Analytics and Clinical Build
- EpicCare Ambulatory
- EpicCare Link
- Tapestry Referrals
- SmartForms
- Cogito (Radar and Reporting Workbench)
- CRM Administration (in progress)
- MyChart (in progress)
- Professional Scrum Master I
- INOVA Health System Professional Medical Interpreter
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