Nada Ali
COLUMBUS,OH
Summary
Dependable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
Work History
Patient Relationship Manager
Hospital for Special Surgery
07.2016 - 09.2020
- Collaborated across medical offices and hospital departments to streamline appointments and services
- Expertly communicated cost estimates and coordinated payment solutions, liaising with patients and staff
- Managed embassy-related documentation for timely payments and ensured a smooth process
- Maintained oversight of patient cases, demonstrating strong organizational and management skills
- Resolved conflicts and fostered positive relations with patients and physicians
- Developed and updated interdepartmental programs, showcasing leadership abilities.
Substitute Teacher
South Western School District
09.2015 - 07.2016
- Crafted engaging learning programs tailored to students' interests and curriculum objectives
- Guided students toward curriculum goals and handled disciplinary matters following established procedures
- Executed emergency evacuation procedures in line with school regulations.
Certified Language Interpreter
Access 2 Interpreters LLC
01.2012 - 05.2016
- Provided scheduled and emergency on-site and phone interpretation for medical, legal, and social services settings
- Upheld HIPAA regulations and interpreter code of ethics while collaborating with diverse clients
- Worked with non-English speaking patients and institutions in healthcare, education, and government.
Columbus District Manager
Talk-a-lot Wireless/MetroPCS
11.2013 - 01.2015
- Led training initiatives, assisting new employees and independent dealers with onboarding and operations
- Collaborated closely with account service representatives and marketing teams to achieve quarterly goals
- Enhanced dealer engagement and ordering through effective inventory management and dealer recruitment
- Demonstrated exceptional communication and presentation skills in reports and presentations.
Education
Master of Business Administration -
Southern New Hampshire University
12.2025
Bachelor of Pharmaceutical Sciences & Public Health -
Ohio State University
01.2012
Skills
- Proficiency in Microsoft and Google Tools
- Experienced with EPIC & Perfect Serve systems
- 15 years of professional healthcare experience
- 20 years of Customer Service experience
- De-escalation and conflict resolution skills
- Strong leadership and management experience
- Train Employees
- Safety Measures
- Developing Improvement Plans
- Office Operations
- Patient Relations
- Patient Health Information Privacy
- Operational Standards
- Administrative Staff Supervision
Certifications Affiliations
- Member of National Society of Leadership and Success | 2020
- Medical Certified Language Interpreter Certification | 2012
- AICPA Certifications 2021: Internal & External Organizational Strategic Analysis, Critical Thinking Certification, Time Management & Process of Strategy Formulation Certifications
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
French
Limited Working
Timeline
Patient Relationship Manager
Hospital for Special Surgery
07.2016 - 09.2020
Substitute Teacher
South Western School District
09.2015 - 07.2016
Columbus District Manager
Talk-a-lot Wireless/MetroPCS
11.2013 - 01.2015
Certified Language Interpreter
Access 2 Interpreters LLC
01.2012 - 05.2016
Master of Business Administration -
Southern New Hampshire University
Bachelor of Pharmaceutical Sciences & Public Health -
Ohio State University
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