Nada Daoud
Bayonne,NJ
Summary
Proactive and client-oriented professional with extensive experience in customer service and team collaboration. Skilled in identifying client needs, delivering customized solutions, and consistently ensuring client satisfaction.
Overview
4
4
years of professional experience
Work History
Front Desk
460 Grand
Jersey City, NJ
06.2022 - Current
- Managed resident and guest complaints and requests.
- Provided information on building amenities and recommendations for local features.
- Assisted in the arrangement of building tours and actively participated in holiday event planning.
- Regularly updated resident information in databases to ensure accurate records.
- Established connections with local community members and service providers.
Front Desk Receptionist
Ramada by Wyndham
Jersey City, NJ
07.2021 - 05.2022
- Processed up to 100 guest arrivals and departures per day.
- Maintained a fluent knowledge of hotel amenities, local attractions, and transportation services.
- Promoted and enrolled guests in the Wyndham Rewards Membership program and increased customer retention.
- Coordinated with housekeeping staff regarding room availability and occupancy levels.
- Conducted regular audits of all front desk operations.
- Maintained accurate records of daily transactions.
- Regularly updated third-party websites with new amenities, regulations, and daily rates.
Front Desk Coordinator
Etiket LLC.
Jersey City, NJ
05.2020 - 06.2021
- Scheduled appointments and followed up with salon clients through phone or email for confirmation.
- Demonstrated in-depth knowledge of the salon's services and products.
- Ensured superior customer experience by addressing concerns, demonstrating empathy, and handling conflict.
- Managed salon inventory and optimized stock levels
- Trained and supervised new personnel.
Education
Bachelor of Science - Business Administration And Management
Montclair State University
Montclair, NJ01-2024
Skills
- Team Collaboration
- Customer Service
- Telephone Etiquette
- Verbal and Written Communication
- Microsoft Office
- Adobe Premiere Pro and Photoshop
- Conflict Resolution
- Time Management
- Multitasking
- Community Relations
- Hospitality Services
- POS Systems
Languages
Arabic
Native/ Bilingual
Timeline
Front Desk
460 Grand
06.2022 - Current
Front Desk Receptionist
Ramada by Wyndham
07.2021 - 05.2022
Front Desk Coordinator
Etiket LLC.
05.2020 - 06.2021
Bachelor of Science - Business Administration And Management
Montclair State University
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