Overview
Summary
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic
Nada Hussein Zaiter

Nada Hussein Zaiter

Doha

Overview

4
4
years of professional experience
1
1
Certification

Summary

A dedicated shop manager in charge with over 4 years of experience in retail. Skilled in running daily store operations, leading teams, and improving customer satisfaction to boost sales. Experienced in opening new stores, organizing merchandise, and training staff. Open to new challenges to improve my skills and prove myself. Focused on growing professionally and contributing to the success of the company with my retail knowledge and leadership skills

Work History

Assistant Store Manager Bershka II

Azadea Group
01.2025 - Current
  • Company Overview: Azadea Group, inditex, Qatar
  • Assisting in daily store operations including staff supervision, sales floor management, stock control, and customer service excellence.
  • Monitoring KPIs such as UPT, conversion rate, average basket, and team productivity to support sales performance and target achievement.
  • Supporting in stock management: monitoring item rotation between stores, managing block/reinforcement items, and ensuring availability of bestsellers.
  • Overseeing product displays and aligning visual merchandising with commercial strategies.
  • Supervising shop opening and closing procedures to ensure compliance with internal policies.
  • Reporting operational issues and customer complaints promptly, ensuring resolution and customer satisfaction.
  • Assisting in scheduling and assigning tasks to optimize staff efficiency and cost control.
  • Coaching and mentoring team members on customer service and selling techniques.
  • Communicating sales plans and updates to the team, helping them stay focused and aligned.
  • Providing regular reports on sales performance, stock levels, and customer feedback to the store manager.

Store Manager OR-Clothing brand

Calia Group
06.2024 - 01.2025
  • Company Overview: Calia Group, Lebanon
  • Led the store's opening in Lebanon, ensuring smooth operations and timely setup.
  • Managing daily store operations, including staff management, stock control, and visual merchandising.
  • Ensuring high levels of customer satisfaction by maintaining strong customer relations and managing any issues.
  • Tracking and analyzing sales performance and KPI'S, working with the team to meet store targets.
  • Supporting in the development of in-store events and promotions, helping to drive foot traffic and sales.
  • Providing detailed reports on store performance, sales analysis, and customer feedback to the management team.

Assistant store manager Madame Coco-Home accessories brand

Calia Group
09.2023 - 05.2024
  • Company Overview: Calia Group, Lebanon
  • Assisted in daily store operations, including team supervision, stock management, and customer service.
  • Supported in the successful opening of two stores and managed one exhibition, coordinating product displays to maximize impact and foot traffic.
  • Trained and mentored new team members, improving team efficiency and providing coaching on sales techniques and customer service.
  • Handled administrative tasks such as scheduling, reporting, and staff coordination.
  • Assisted in managing customer complaints to maintain positive customer relations.

Sales associate Madame Coco-home accessories brand

Calia Group
09.2021 - 08.2023
  • Company Overview: Calia Group, Lebanon
  • Provided excellent customer service, guiding clients in their home décor and accessory choices.
  • Managed store replenishment and visual merchandising to enhance store presentation.
  • Assisted in achieving monthly sales targets through effective selling techniques.

Education

Bachelor's - Business management

International Lebanese University
07.2025

Skills

  • Leadership and team management
  • Communication skills
  • Problem solving and decision making
  • Adaptability
  • Time management
  • Customer service skills

Certification

  • Certified in customer service training Achieved highest grade
  • 21st century leader- managerial training program
  • Recognition for hard work, dedication, and passion.

Languages

English
French
Arabic

Hobbies and Interests

Fashion trends and styling, Visual merchandising, Continuous learning and self-improvement

Timeline

Assistant Store Manager Bershka II

Azadea Group
01.2025 - Current

Store Manager OR-Clothing brand

Calia Group
06.2024 - 01.2025

Assistant store manager Madame Coco-Home accessories brand

Calia Group
09.2023 - 05.2024

Sales associate Madame Coco-home accessories brand

Calia Group
09.2021 - 08.2023

Bachelor's - Business management

International Lebanese University

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