Summary
Overview
Work History
Education
Skills
Timeline
Generic

NADEEM TAJUDDIN

TX

Summary

Accomplished manager with 21 years of managerial experience skilled at building an atmosphere of collaboration and performance excellence Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

TJ MAXX
02.2022 - Current
  • Trained store staff by reviewing and revising sales training materials, delivering training sessions, reviewing job performance and coaching needs and developing and implementing new product training
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations
  • Attracted customers by originating display ideas, following display suggestions or schedules, constructing or assembling prefabricated display materials, and creating merchandise displays on the sales floor
  • Promoted sales by demonstrating merchandise and products to customers
  • Prepared reports by collecting, analyzing, and summarizing information
  • Delivered quality service by establishing and enforcing organization standards
  • Built and maintained a positive work environment for all associates
  • Managed employee schedules and conducted performance reviews
  • Effectively delegated and managed the team
  • Maintained compliance with corporate communications by overseeing preparation of merchandise, displays and presentations
  • Coordinated merchandise replenishment and the flow of merchandise from the stock room to the sales floor
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
  • Substituted as lead manager in the absence of the store manager

General Manager

Bella & Baraka Inc
03.2020 - 12.2021
  • Created and implemented strategies for business growth
  • Worked closely with account managers and other senior managers to retain clients
  • Developed new solutions to meet customer needs and increase sales through impeccable customer service and business strategy
  • Improved internal processes for better productivity
  • Oversaw large projects and interpreted performance reports
  • Developed and initiated strategies to maintain employee productivity, evaluated performance and improved the quality of products and services
  • Ensured employees work productively and develop professionally
  • Evaluated and decided upon key investments in equipment, infrastructure, and talent
  • Oversaw day-to-day operations, assigning weekly performance goals and assuring their completion
  • Maintained project timelines to ensure tasks are accomplished on time
  • Developed, implemented and maintain budgetary and resource allocation plans
  • Delegated responsibilities to the employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines and training programs
  • Planned, coordinated and directed business operations to ensure the achievement of company revenue goals and documentation of expenses
  • Developed, outlined and implemented plans and strategies to increase the profitability of company products and services
  • Provided feedback and make recommendations that increase the success of marketing efforts and the effectiveness of current marketing strategies at reaching target markets
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Scheduled and led staff meetings to discuss updates, issues, feedback and to create solutions to issues that come up within the company's operations

Snr. Customer Service & Business Manager

Emirates Airline & Group
01.2009 - 12.2019
  • Lead the Call Center Operations Management with over 600 employees
  • Handled High profile accounts supporting consistent business growth
  • Weekly and monthly progressive reports
  • Provide support to the executive management
  • Managed department budget in relation to employee and administration
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery with software improvisation; CRM, WFM, ERP
  • Track customer complaint resolution
  • Monitor accuracy of reporting and data base information
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure budget requirements are met
  • Built strong relationships with field operations team to support business development opportunities and improve service
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Increased efficiency and performance by monitoring team member productivity and providing feedback

Store Manager

Zara's
03.2004 - 12.2008
  • Complete store operations
  • Maintained store staff by recruiting, selecting, orienting, and training employees
  • Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
  • Ensured availability of merchandise and services by approving contracts; maintaining inventories
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios
  • Secured merchandise by implementing security systems and measures in partnership with the loss prevention department
  • Protected employees and customers by providing a safe and clean store environment
  • Maintained the stability and reputation of the store by complying with legal requirements
  • Determined marketing strategy changes by reviewing operating and financial statements and departmental sales records
  • Maintained operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
  • Contributed to team effort by accomplishing related results as needed
  • Administered weekly/monthly activity related to customer of 5 outlets
  • Kept track of sales & marketing prospects and profits; Administered stocks & productivity
  • Managed the entire sales team - called meetings on a monthly basis as and when required
  • Seek ways to better promote the store, the product line and service within the store
  • Maintained proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with the distribution department to ensure maximum efficiency in meeting sales goals
  • Implement cross-training of employees and Assistant Managers to maintain productivity at all times
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
  • Performed statistical operations to improve operations and forecast team needs
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
  • Managed inventory control, cash control and store opening and closing procedures
  • Maintaining an organized backroom to facilitate effective ordering and stock rotation
  • Managed all controllable costs with a view to maintaining profitability

Education

BBA -

University of Cambridge
United Kingdom

Diploma - Food And Health Sciences Management

Stanford University

Associate of Applied Science - Business Management-Leadership Impact and Management Business

Harvard Business School
Online
04.2027

Skills

  • Retail/Store Management
  • Operations Management
  • Customer Service Management
  • Office Management
  • Critical thinking
  • Exceptional networking and interpersonal skills
  • Strategic Planning
  • Performance Monitoring and Evaluation
  • Visual Merchandising
  • Team building and leadership
  • Employee Management
  • Business development and planning
  • Teamwork and collaboration

Timeline

Assistant Store Manager

TJ MAXX
02.2022 - Current

General Manager

Bella & Baraka Inc
03.2020 - 12.2021

Snr. Customer Service & Business Manager

Emirates Airline & Group
01.2009 - 12.2019

Store Manager

Zara's
03.2004 - 12.2008

BBA -

University of Cambridge

Diploma - Food And Health Sciences Management

Stanford University

Associate of Applied Science - Business Management-Leadership Impact and Management Business

Harvard Business School

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