NaDeen Williamson
Suffolk,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
Work History
Appointment Benefits Delivery Coordinator / Sales
Priority Auto Group Inc.
Suffolk, VA
10.2025 - Current
- Handle inbound inquires to update appointments for potential leads.
- Coordinated logistics for timely delivery of vehicles to clients, ensuring customer satisfaction.
- Managed scheduling and routing of deliveries, optimizing transportation efficiency.
- Collaborated with sales and service teams to address client inquiries and confirming appointments for clients.
- Fostered relationships with key stakeholders to support supply chain initiatives.
- Regularly communicated with customers regarding shipment updates and anticipated arrival times, fostering positive relationships built on trust and transparency.
Virtual Call Center Receptionist
Map Communications, Inc.
Chesapeake, VA
05.2017 - 03.2025
- Duties include taking accurate messages from callers while answering and handling high volume inbound-calls in a professional manner clients ranging from patients, pharmacy, doctors, passengers, guest or whistleblowers, employee crisis hotlines, for those needing assistance with appointments and services resolution priority for emergency situations.
- Maintaining a professional, positive upbeat voice appropriate to call. Some calls require answering-questions or addressing any concerns callers may have. Properly transferring calls to others such as but not limited to other employees, doctors, on call technicians as well as conferencing in a 3rd party to assistance with de-escalation or interpreter services to assist callers with language barriers
- Trained new staff on communication protocols and customer service standards.
- Handled escalated calls calmly and professionally, defusing situations that required additional attention from supervisors or managers effectively.
- Utilized advanced software tools proficiently for efficient call handling, data entry, and reporting purposes.
Front Office Supervisor
Delta Hotel Marriott
Chesapeake, VA
08.2017 - 05.2019
- Part of team during full year long renovations
- Implemented process improvements to streamline check-in/check-out efficiency and reduce wait times.
- Coordinated communication between departments to enhance operational workflow and guest experience.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Kept high average of
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Supervised front desk operations to ensure exceptional guest service and satisfaction and performance evaluations.
Skywest Flight Attendant
American/United Airlines
Chicago, IL
09.2015 - 07.2017
- Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements. Provide leadership in emergency and non-emergency situation resolve passenger situations during flight, including disorderly passengers.
- Ensure compliance with safety regulations Adhere to established procedures and performance standards
- Delivered exceptional customer service to ensure passenger satisfaction and safety during flights.
- Managed in-flight emergency situations by executing established safety protocols and procedures.
- Coordinated with cabin crew to maintain efficient operations and adherence to airline policies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Promoted airline's loyalty program to passengers, increasing enrollment numbers.
Service Appointment Coordinator/ Warranty
Priority Auto Group Inc.
Chesapeake Va
12.2011 - 07.2016
- Beginning at Priority Acura dealership where primary responsibilities were
- Process warranty claims relating to recalls on vehicles
- Coordinated service appointments, ensuring efficient scheduling and resource allocation.
- Managed customer inquiries, providing timely and accurate information regarding services.
- Maintain data for vehicle services. Submit insurance claims in timely manner.
- Supported sales team by providing accurate information on products'' warranties, contributing to increased revenue through informed decision-making during the sales process.
- Acted as a liaison between customers and company leadership, ensuring all parties were kept informed of claim status, progress, and expected outcomes.
- Conducted thorough investigations of product failures, identifying root causes and implementing corrective actions to prevent recurrence.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Proofread and edited documents for accuracy and grammar.
Assistant General Manager (AGM)
Ocean Beach Club Resort
Virginia Beach, VA
10.2009 - 08.2012
- Directed operational strategies to enhance guest satisfaction and service delivery
- Oversaw inventory management processes, ensuring optimal stock levels and cost control
- Mentored junior staff, fostering a culture of continuous improvement and professional development
- Led crisis management efforts during peak seasons, ensuring safety protocols were effectively executed
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Monitored the Food & Beverage Outlets to ensure proper staffing, management coverage and act as a liaison to General Manager.
- Assist with all the VIP guests to ensure flawless stay. Generate reports for daily, weekly and monthly updated revenue and adjustments to guarantee balanced financial aspects of bookkeeping.
Front Office Manager
Norfolk Waterside Marriott
Norfolk, VA
05.1999 - 09.2007
- Career start as front desk agent working my way up to FOM
- Streamlined front office operations to enhance guest satisfaction and service efficiency.
- Check in/ out guests while working with the housekeeping, sales, banquets to provide excellent-customer service
- Coordinated scheduling and staffing levels to optimize front office performance during peak periods.
- Managed conflict resolution, addressing guest concerns promptly to maintain high satisfaction ratings.
- Analyzed operational workflows, recommending enhancements that improved efficiency in front office processes.
- Process payments for stay. Responsible for developing and working with employees to exceed-performance standards in sales revenue
- Hired to maintain brand standard for Sheraton Hotel during a $36 million renovation. Supervised as many as 25 agents between, front office as well as concierge, housekeeping and valet/ bell staff.
- Hilton Va Beach Oceanfront
- Hilton Garden Inn
- OceanBeach Club Resort and Time Share
Education
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, Virginia05-2016
No Degree - Hotel Hospitality And Tourism
Tidewater Community College
Norfolk, VASkills
- Relationship building
- Complaint handling
- Quality assurance
- Incident investigation
- Time management
- Excellent communication
- Critical thinking
- Active listening
- Safety compliance
- Schedule coordination - expertise
- Conflict resolution
- Risk assessment
- Decision-making
- Team leadership
Languages
Spanish
Limited Working
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Food Tourism
- Road Trips
- Adventure Travel
- Community Cleanup
- Homelessness Outreach
- Fundraising Events
- Environmental Stewardship
- Youth Development Programs
Timeline
Appointment Benefits Delivery Coordinator / Sales
Priority Auto Group Inc.
10.2025 - Current
Front Office Supervisor
Delta Hotel Marriott
08.2017 - 05.2019
Virtual Call Center Receptionist
Map Communications, Inc.
05.2017 - 03.2025
Skywest Flight Attendant
American/United Airlines
09.2015 - 07.2017
Service Appointment Coordinator/ Warranty
Priority Auto Group Inc.
12.2011 - 07.2016
Assistant General Manager (AGM)
Ocean Beach Club Resort
10.2009 - 08.2012
Front Office Manager
Norfolk Waterside Marriott
05.1999 - 09.2007
Bachelor of Arts - Psychology
Norfolk State University
No Degree - Hotel Hospitality And Tourism
Tidewater Community College