Nadege Lafond
Palm Bay
Summary
Dynamic Customer Service Representative with expertise in CRM navigation, bilingual communication, and issue resolution. Committed to enhancing customer satisfaction through active listening and effective problem-solving.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Cxperts
10.2024 - 04.2026
- Assisted customers with product inquiries, order placements and provided updates on delivery timelines.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately using CRM software to enhance customer experience.
- Managed customer complaints with empathy, ensuring timely resolutions to improve satisfaction.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Radial
04.2012 - 10.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns, ensuring accurate documentation and timely fulfillment.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Utilized CRM software to track and manage customer interactions effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
High School Diploma -
Palm Bay High School
Melbourne, FL05.2006
Skills
- Customer satisfaction
- Active listening
- Positive attitude
- Order processing
- Payment processing
- Product knowledge
- Technical support
- Live chat and email support
- Customer support
- Call center experience
- Fluent in French and English
- CRM navigation
- Calm and professional under pressure
- Issue and complaint resolution
- Critical thinking
Timeline
Customer Service Representative
Cxperts
10.2024 - 04.2026
Customer Service Representative
Radial
04.2012 - 10.2024
High School Diploma -
Palm Bay High School