Nadeja Odom
Raleigh
Summary
Dynamic professional with extensive experience in customer service, baggage handling, and gate operations, dedicated to ensuring seamless and efficient airport operations. Proven ability to uphold high service standards while driving operational excellence in fast-paced environments. Committed to enhancing the passenger experience through effective communication and problem-solving skills. Recognized for consistently delivering results that exceed expectations and contribute to overall organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Cross Utilized Agent
Trego/Dugan Aviation
10.2024 - Current
- Safely and efficiently managing aircraft ground operations.
- Key skills include aircraft marshaling, baggage handling, equipment operation, and knowledge of safety procedures.
- Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols.
- Operated ground support equipment such as tugs, belt loaders, and forklifts to transport cargo and baggage to/from aircraft.
- Ensured accurate weight distribution of cargo and baggage on the aircraft to maintain proper balance.
- Collaborated with flight crew members to ensure timely departure by completing all necessary tasks efficiently.
- Demonstrated exceptional teamwork skills by assisting colleagues during peak periods without compromising quality or efficiency.
- Trained new ramp agents on proper handling techniques leading to improved productivity within the team.
- Provided hands-on leadership during challenging weather conditions or unexpected disruptions to normal operations, ensuring minimal impact on flight schedules.
- Maintained a high level of customer satisfaction through prompt and professional service.
- Managed scheduling and assignments for the ramp service team, optimizing resource allocation during peak times.
- Expedited passenger flow by accurately verifying travel documents and adhering to security protocols.
- Provided exceptional customer service by promptly resolving issues related to ticketing, baggage, and travel arrangements.
- Improved efficiency by monitoring and adjusting staffing levels according to flight schedules and seasonal demands.
- Fostered teamwork among colleagues to maintain consistent performance standards across all aspects of passenger service operations.
- Implemented best practices for handling special needs passengers, providing tailored assistance for a comfortable travel experience.
- Maintained high levels of professionalism while addressing passenger concerns, resulting in positive feedback from clientele.
Operations Manager
FedEx
03.2022 - 09.2024
- Analyze operations performance through direct observation, interpretation of reports and collaboration with others. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. Also manage administrative employees and functions and ensures administrative processes are compliant with FXG policies and procedures and governmental regulations.
- Conducted presort meetings to communicate daily work assignments.
- Investigate, resolve, and/or escalates customer service issues to appropriate department.
- Ensure safe and efficient package sortation through the management of package handlers.
- Manage administrative employee functions to ensure the administrative processes are compliant with policies and procedures.
- Facilitate daily safety meetings ensuring compliance with safety rules.
- Handle equipment malfunctions.
- Mentor and develop critical skills in lower level Operations Managers.
Overnight Stocker
Walmart
04.2023 - 03.2024
- Stock inventory for customer sales. Clean and organize
Warehouse Material Handler/Forklift Operator
CEVA Logistics
03.2022 - 11.2022
- Label orders to be shipped out, load/unload trailers
Package Handler Trainer
FedEx Ground
03.2021 - 04.2022
- Train new package handlers how to properly scan and load driver vans. Assists on lines as needed.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Evaluated employee progress through ongoing assessments, adjusting teaching methods as needed for optimal results.
- Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Coordinated cross-functional training initiatives, ensuring consistency across all departments involved in the package handling process.
Ecommerce Personal Shopper
Walmart
01.2020 - 02.2021
- Fulfilled customers online orders
- Dispensed orders to customers
- Answered incoming calls
- Assisted with returns
- Maintained a clean work environment
- Provided pleasant customer service
- Stocked the floor
Security Officer/Supervisor
Whelan Security
06.2018 - 05.2020
- Ensure safety of venues, performers, and all other persons in the assigned area
Warehouse Associate
Journeys
10.2019 - 12.2019
- Packed customers online orders
Sales Associate/Cashier
Polo Ralph Lauren
05.2019 - 12.2019
- Answered incoming calls
- Assisted with returns
- Placed orders
- Stocked the floor
- Maintained a clean service environment
- Provided pleasant customer service
Party Host, Shift Manager
Altitude Trampoline Park
02.2019 - 07.2019
- Monitor all trampoline courts host birthday parties run cash register. Handle all manager duties on my shift.
Customer Service Representative
Acceptance Insurance
11.2017 - 01.2019
- Call Center, Inbound, Outbound, High call Volume, Processing Payments
Education
High school diploma -
Lebanon High School
Lebanon, TN05.2017
Skills
- Leadership
- Customer engagement
- Documentation management
- Excellent communication
- Passenger assistance
- Conflict resolution
Accomplishments
- Supervised team of 12 staff members.
Certification
- Driver's License
- March 2023 to September 2029
Timeline
Lead Cross Utilized Agent
Trego/Dugan Aviation
10.2024 - Current
Overnight Stocker
Walmart
04.2023 - 03.2024
Operations Manager
FedEx
03.2022 - 09.2024
Warehouse Material Handler/Forklift Operator
CEVA Logistics
03.2022 - 11.2022
Package Handler Trainer
FedEx Ground
03.2021 - 04.2022
Ecommerce Personal Shopper
Walmart
01.2020 - 02.2021
Warehouse Associate
Journeys
10.2019 - 12.2019
Sales Associate/Cashier
Polo Ralph Lauren
05.2019 - 12.2019
Party Host, Shift Manager
Altitude Trampoline Park
02.2019 - 07.2019
Security Officer/Supervisor
Whelan Security
06.2018 - 05.2020
Customer Service Representative
Acceptance Insurance
11.2017 - 01.2019
High school diploma -
Lebanon High School
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