Caleb Austin-Moore
St Louis,MO
Summary
Professional and adaptable, with knack for multitasking and ensuring customer satisfaction. Possesses foundational knowledge in airline operations and customer service, coupled with skills in communication and problem-solving. Capable of contributing to efficient operations and positive passenger experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Cross Utilized Agent
Trego-dugan Aviation
10.2021 - 05.2022
- Provided exceptional customer service, addressing passenger concerns promptly and professionally
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience
- Enhanced customer satisfaction by providing efficient check-in and boarding services
- Ensured compliance with FAA regulations, company, and safety standards
- Managed team airport operations
Sales Associate
Signet Jewelers
09.2020 - 10.2021
- Built relationships with customers to encourage repeat business
- Enhanced store revenue by consistently exceeding personal/store sales targets through effective customer engagement and product knowledge
- Mentored/trained new employees
- Prioritized helping customers over completing other routine tasks in store
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
California State Polytechnic University, Humboldt
Arcata, CA05-2022
High School Diploma -
Valley Center High School
Valley Center, CA05-2019
Skills
- Strong multitasking
- Effective problem solving
- Exceptional communication
- Documentation Management
- Teamwork and Collaboration
- Team Leadership
- Reliability
- Professionalism
- Conflict Resolution
- Adaptability and Flexibility
- Multitasking
- Time Management
Affiliations
- OBAP (Organization of Black Aerospace Professionals)
Certification
- Valid 1st class medical
- Commercial Single/Multi engine Land
- Instrument Rated
- CFI; MEI
- CFII
Timeline
Lead Cross Utilized Agent
Trego-dugan Aviation
10.2021 - 05.2022
Sales Associate
Signet Jewelers
09.2020 - 10.2021
California State Polytechnic University, Humboldt
High School Diploma -
Valley Center High School
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