Cooper Zumwalt
CRJ Aviation
Springfield,MO
4
years of professional experience
Detail-oriented and strong communicator with years of experience working with others. Skilled in problem-solving and completing tasks in a time-efficient manner to reach a common goal. Experienced in customer service and going above and beyond whenever possible.
Work History
Lead Cross-Utilized Agent
3 Years 3 Months- Provided exceptional customer service while addressing passenger inquiries and concerns.
- Trained new staff on operational procedures and compliance standards.
- Coordinated communication between pilots, crew, and ground staff for seamless operations.
- Mitigated potential conflicts by anticipating difficulties and seeking timely and efficient resolutions.
- Remained calm under pressure and in time-sensitive situations.
Front of House Server
7 Months- Resolved customer complaints professionally, improving guest satisfaction and retention rates.
- Handled cash transactions accurately, maintaining compliance with cash handling procedures.
- Persevered during peak hours while remaining courteous towards customers despite time constraints and high-pressure situations.
- Collaborated with others to ensure that guests were met with high standards and prompt service.
Education
Bachelor of Science - Education
Skills
Exceptional communication
Multitasking capabilities
Time management
Conflict resolution
Attention to detail
Teamwork and collaboration
Timeline
Lead Cross-Utilized Agent
CRJ Aviation
06.2023 - 09.2026Read More
Front of House Server
Steak N Shake
06.2022 - 01.2023Read More
Missouri State University
Bachelor of Science from Education
Read More