Jasmine Seeley
Plumas Lake,CA
Summary
With a proven track record at Apple, I excel in software installation and fostering client relationships through exceptional customer service. Leveraging technical training leadership and system administration, I've enhanced system performance and user satisfaction. My commitment to continuous learning and effective communication has significantly contributed to team and client success.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
7
7
years of professional experience
Work History
Technical Support Advisor
Apple
Sacramento, CA
04.2018 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Created detailed documentation for complex technical issues, simplifying resolution process for colleagues and clients alike.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Continuously sought opportunities to enhance personal knowledge and skills through attending industry conferences, webinars, and ongoing training sessions.
- Fostered positive relationships with clients through clear communication, active listening, and following up on resolved issues.
- Managed high levels of call flow and responded to technical support needs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Product Specialist
Apple
06.2017 - 04.2018
- Created user accounts and assigned permissions.
- Researched product's technical specifications and accurately communicated information.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
Education
Psychology
Hartnell Community College
Salinas, CA2013
Skills
- Software installation
- System administration
- Remote support
- Customer service
- Active listening
- Verbal and written communication
- Technical issues analysis
Timeline
Technical Support Advisor
Apple
04.2018 - Current
Product Specialist
Apple
06.2017 - 04.2018
Psychology
Hartnell Community College