Nader Abdelfattah
Chicago,IL
Summary
A seasoned leader with a proven track record at Sinya Restaurant, enhancing sales through strategic process improvements and robust staff management. Skilled in Microsoft Suite and excelling in customer relations, I leverage risk mitigation and performance improvement to drive success and foster strong team and client relationships.
Overview
16
16
years of professional experience
Work History
General Manager
Sinya Restaurant
Chicago, IL
01.2021 - Current
- Manage financial accounts and sales reports
- Implemented operational strategies and effectively built customer and employee loyalty
- Developed and implemented strategies to increase sales and profitability by 32%
Property Manager
Creative Designs
Chicago, IL
06.2009 - Current
- Responding promptly to tenant inquiries, providing clear communication, resolved maintenance issues, and coordinated repairs.
- Manage renovation projects, including coordinating with contractors, overseeing timelines, and budgets.
- Oversee the entire leasing process, including drafting and reviewing leases, and renewals.
- Lead the rent collection process for over 100 units. When payments were not able to be made, I also manage the eviction process.
Police Officer
Skokie Police Department
12.2020 - 11.2021
- Supervised crowds at busy events to prevent injuries and property destruction
- Built excellent rapport and working relationship with community to build trust and improve upon communication during Covid-19
- Responded to emergency calls to provide assistance to citizens in need
Correctional Officer
Cook County Sheriff
04.2019 - 12.2020
- Ensured safe, secure and supervised environment
- Enforcing outlined rules and regulations for inmates
- Inspecting cells, writing incident reports, and supervising inmate visits
General Manager
Pita Inn
Mundelein, IL
06.2016 - 04.2019
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved conflicts among employees in an effective manner.
- Assisted with kitchen preparation during peak times as needed.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Intern
Union League Boys and Girls Club
01.2018 - 05.2018
- Supported director with daily operations and projects
- Led group of children through daily activities
- Instructed high school seniors on how to tackle job search, interviews, and resume writing
Assistant Manager
Ritz Auto Spa
11.2014 - 06.2016
- Established marketing for new business
- Overlook Operations, including but not limited to, employee hiring and scheduling, inventory, and customer satisfaction review
- Perform detail vehicle inspections, thoroughly washing, buffing and waxing exteriors
Assistant Manager
Champs Sports
11.2010 - 12.2012
- Led team to meet sales goals
- Trained 8+ associates on selling techniques
- Assisted store manager with overall store operations, maintained inventory levels, and taught staff on marketing promotions
Education
Bachelor of Arts - Justice Studies
Northeastern Illinois University
Chicago, IL12.2017
Skills
- Risk Mitigation
- Staff Management
- Cardiopulmonary Resuscitation Certified (CPR)
- Process Improvement
- Variance and Risk Analysis
- Proficient in Microsoft Suite (Access, Excel, Outlook, PowerPoint, and Word)
- Performance improvement
- Customer relations
- Leasing operations
- Rent collection
- Eviction notices
- Residential and commercial construction
Languages
Arabic
Full Professional
References
References available upon request.
Timeline
General Manager
Sinya Restaurant
01.2021 - Current
Police Officer
Skokie Police Department
12.2020 - 11.2021
Correctional Officer
Cook County Sheriff
04.2019 - 12.2020
Intern
Union League Boys and Girls Club
01.2018 - 05.2018
General Manager
Pita Inn
06.2016 - 04.2019
Assistant Manager
Ritz Auto Spa
11.2014 - 06.2016
Assistant Manager
Champs Sports
11.2010 - 12.2012
Property Manager
Creative Designs
06.2009 - Current
Bachelor of Arts - Justice Studies
Northeastern Illinois University
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