Nader Henien

• Supervise daily operations, manage staff, and ensure adherence to company policies.
• Implement strategies to enhance customer service, resulting in increasing in customer satisfaction scores.
• Analyze sales data and operational metrics to drive performance improvements.
• Conduct training sessions for new employees, focusing on customer service and operational efficiency.
• Handle customer inquiries and resolve issues promptly to maintain high levels of customer satisfaction.
• Inventory management
• Cash management
• Food safety

● Customer Support: Assisting customers with inquiries, technical issues, and account management
● Sales: Promoting Vodafone’s products and services
● Product Knowledge: Staying updated on the latest products
● Administrative Tasks: Handling paperwork, updating customer records, processing transactions, and managing service requests.
● Problem Solving: Addressing and resolving issues that customers may have, ensuring a positive experience and maintaining customer satisfaction.

• General ledger management.