Naderge Alcime
Operations Manager
West Palm Beach,FL
Summary
Self-motivated Visionary brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
ROSS Coordinator
Palm Beach County Housing Authority
West Palm Beach, FL
08.2021 - Current
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Kept case files updated, accurate and aligned with requirements.
- Tracked service activities and outcomes against outlined plans and goals.
- Approached issues proactively to best meet current and future community needs.
- Coordinated with different service providers to meet clients' individual needs.
- Coordinated and managed volunteer activities for community service projects.
- Assisted clients with obtaining housing, employment and support resources.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
United Health Care
Medicare Advocate
West Palm Beach , FL
09.2020 - 08.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Scheduled appointments with applicants to gather information and explain benefits processes.
Campus Safety Officer
Broward County School Board
Fort Lauderdale, FL
10.2019 - 03.2020
- Supervised other campus security personnel and provided procedural and situational guidance.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Improved knowledge of security services available to students and campus personnel by participating in workshops and trainings.
- Obtained CPR, First Aid and Self-Defense certifications in preparation for on-campus emergencies.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Monitored criminal activity in community to identify suspicious activity.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
ROSS Stores
Operations Management
Hollywood, FL
10.2017 - 11.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Attended monthly sales meetings and quarterly sales trainings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Directed hiring and onboarding programs for new employees.
Employment Specialist
CareerSource Of South Florida
Miami, FL
05.2015 - 09.2017
- Recognized client employment barriers and devised strategies to resolve.
- Maintained records of consumer employment activity such as potential and current employers.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Matched clients to open positions based on skills and work requirements.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Led job readiness and career-building workshops to uplift client confidence.
- Conducted employer and community organization outreach to promote employment services.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Bachelor of Science - Mass Communications
Florida International University
Miami, FL 01.2009 - 05.2011
Associate of Science - Mass Communications
Miami Dade College
Miami, FL 06.2006 - 05.2008
Skills
Project Management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
ROSS Coordinator
Palm Beach County Housing Authority
08.2021 - Current
United Health Care
Medicare Advocate
09.2020 - 08.2021
Campus Safety Officer
Broward County School Board
10.2019 - 03.2020
ROSS Stores
Operations Management
10.2017 - 11.2019
Employment Specialist
CareerSource Of South Florida
05.2015 - 09.2017
Bachelor of Science - Mass Communications
Florida International University
01.2009 - 05.2011
Associate of Science - Mass Communications
Miami Dade College
06.2006 - 05.2008
Similar Profiles
Steven WrightSteven Wright
Risk Control Mgmt. and Prgm. Compliance Supervisor at West Palm Beach Housing AuthorityRisk Control Mgmt. and Prgm. Compliance Supervisor at West Palm Beach Housing Authority
Lisa StaceyLisa Stacey
Field Service Representative at Solid Waste Authority Of Palm Beach County FloridaField Service Representative at Solid Waste Authority Of Palm Beach County Florida
SHONTELLE McCORMICKSHONTELLE McCORMICK
Deputy Director / Acting Executive Director at Deerfield Beach Housing AuthorityDeputy Director / Acting Executive Director at Deerfield Beach Housing Authority
Yelena ReyesYelena Reyes
Cafeteria Manager at Presidente SupermarketsCafeteria Manager at Presidente Supermarkets
Librene DERELUSLibrene DERELUS
Lyft at DriverLyft at Driver