Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Anderson

Bossier City,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

22
22
years of professional experience

Work History

Order Packer

Sam's Club
Bossier City, LA
01.2022 - 07.2024
  • Packaged goods in appropriate containers for shipment.
  • Loaded trucks with completed orders for delivery to customers.
  • Adhered to company policies and procedures related to packaging goods for shipment.
  • Greeted customers and answered inquiries regarding products, services, and orders.

Merchandising Manager

The Home Depot Inc
Bossier City, LA
08.2013 - 07.2021
  • Communicated with vendors to negotiate deals, request samples and build relationships.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
  • Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
  • Ensured compliance with applicable laws, regulations and safety standards.

Customer Service Representative

The Home Depot Inc
Bossier City, LA
03.2002 - 08.2013
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.

Education

GED -

Bossier Adult Learning Center
06-1997

Skills

  • Warehouse Safety
  • Shipping procedures
  • Efficient time management
  • Load Planning
  • Appointment Scheduling
  • Call Management
  • Data Collection
  • Account updating
  • Inbound and Outbound Calling
  • Product Knowledge
  • Paperwork Processing
  • Staff Supervision
  • Report Generation

Timeline

Order Packer

Sam's Club
01.2022 - 07.2024

Merchandising Manager

The Home Depot Inc
08.2013 - 07.2021

Customer Service Representative

The Home Depot Inc
03.2002 - 08.2013

GED -

Bossier Adult Learning Center

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Nadia Anderson