Nadia Bell
Seffner
Summary
Highly motivated and results driven professional with a strong passion for customer service and administrative support. Seeking an entry-level position in a business environment where I can leverage my communication, problem solving, and organizational skills. Eager to contribute to team success, gain hands-on experience, and progressively take on greater responsibilities, with the goal of advancing into a leadership role.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Raymond James Stadium
06.2016 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Event Assistant
Rita Catering
03.2019 - 07.2022
- Set up and arranged tables for events cleaned, cleared, and assisted with event breakdown and teardown
- Provided attentive service to all guests throughout the event
- Cleaned, cleared, and assisted with event breakdown and teardown.
- Collaborated with team members to ensure smooth event execution and guest satisfaction
Claims Representative
Health Plan Services
09.2019 - 07.2021
- Processed and filed medical claims accurately and in a timely manner.
- Transferred claims between departments to ensure seamless workflows.
- Managed increased workloads efficiently while maintaining high-quality standards.
- Continuously expanded knowledge of industry regulations to meet performance targets.
Customer Service
AT&T
03.2017 - 02.2018
- Provided expert assistance to customers troubleshooting technical issues.
- Managed collections and worked with customers to resolve past-due accounts.
- Delivered exceptional service to ensure customer satisfaction and retention.
- Collaborated with teams to achieve customer service goals and targets.
Sales Representative
EMP
08.2014 - 10.2016
- Sold cruise and vacation packages to prospective customers, meeting sales quotas.
- Conducted outbound calls to engage potential clients and promote vacation packages.
- Presented tailored vacation solutions to meet customer needs and preferences.
- Assisted with collections and followed up on outstanding payments.
Collections
AR Collections
11.2013 - 05.2014
- Collected overdue accounts efficiently, reducing outstanding balances
- Resolved customer complaints and inquiries with professionalism and care
- Streamlined collections processes to ensure quick and accurate resolution of issues
- Consistently met departmental goals by handling high-volume accounts
Education
Associates of Arts - Liberal Arts
Hillsborough Community College
05.2015
Skills
- Proficient in Microsoft Office Suite
- Strong verbal and written communication skills
- Exceptional customer service and interpersonal abilities
- Highly attentive to details and customer needs
- Self-driven and goal-oriented
- Effective decision-making and problem-solving skills
- Adaptable and able to thrive in dynamic environments
Timeline
Claims Representative
Health Plan Services
09.2019 - 07.2021
Event Assistant
Rita Catering
03.2019 - 07.2022
Customer Service
AT&T
03.2017 - 02.2018
Customer Service Associate
Raymond James Stadium
06.2016 - 12.2024
Sales Representative
EMP
08.2014 - 10.2016
Collections
AR Collections
11.2013 - 05.2014
Associates of Arts - Liberal Arts
Hillsborough Community College
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