Nadia Benjelloun
Washington,DC
Summary
Organized and dependable candidate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Customer Service Manager
Trio Bistro
Washington, dc
11.2024 - 03.2026
- Led customer service team to enhance satisfaction and resolve issues efficiently.
- Developed training programs for staff to improve product knowledge and service delivery.
- Implemented new customer feedback system, increasing response rate by streamlining processes.
- Analyzed support metrics to identify trends, driving strategic initiatives for service improvement.
General Manager
Fox And Hounds Trio Bistro
1537 17th St NW Washington Dc 20036
01.2019 - 12.2025
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Kept bar presentable and well-stocked to meet customer needs
- Operated efficiently in high-volume setting to prepare and serve more drinks per hour
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Implemented drink prep procedures that significantly reduced wasted stock
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Managed cash and bar revenue during special promotions or sporting events
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Service Agent
GEICO
Washington DC
06.2019 - 03.2020
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Worked with customer service to handle escalated customer issues.
Bartender/Bar Manager
Trio Bistro
1535 17th St NW Washington Dc 20036
01.2015 - 12.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
- Developed new signature cocktails to support bar marketing brand and increase profits
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Assisted servers with specialty drinks orders by preparing on-demand items without delay
- Managed cash and bar revenue during special promotions or sporting events
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Served high customer volumes during special events, nights, and weekends
- Followed alcohol awareness procedures for preventing excessive guest intoxication
Server
Trio Bistro
1537 17th St Washington Dc 20036
01.2012 - 12.2014
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers
Education
Associates - Accounting and Finance
Northern Virginia Community College
11.2022
Skills
- Supply and Inventory Maintenance
- Bar Operations and Logistics
- Hospitality and Guest Service
- Food and Beverage Service
- Cocktail Service
- TIPS Certified
- Multitasking and Prioritization
- Bartending License
- Fluent in Spanish and English
- Microsoft Office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Trio Bistro
11.2024 - 03.2026
Customer Service Agent
GEICO
06.2019 - 03.2020
General Manager
Fox And Hounds Trio Bistro
01.2019 - 12.2025
Bartender/Bar Manager
Trio Bistro
01.2015 - 12.2018
Server
Trio Bistro
01.2012 - 12.2014
Associates - Accounting and Finance
Northern Virginia Community College