Nadia Bryant
Covington ,GA
Summary
Enthusiastic professional with 10-plus years experience, adept at elevating provider relations and mastering complex decision-making within the medical industry. My tenure has demonstrably optimized credentialing processes, ensuring both compliance and accuracy in medical documentation. Spearhead meetings with clients and internal partners. I am a proactive professional with a robust history of spearheading process improvement initiatives, cultivating high-performing teams, and elevating overall customer satisfaction. My expertise lies in identifying and mitigating operational inefficiencies, strategically reducing costs, and enhancing overall operational performance. My ability to swiftly analyze and adapt to evolving business conditions positions me as a valuable asset in driving operational excellence within dynamic environments.
Overview
17
17
years of professional experience
Work History
Recruiter Lead
Snapcare
Atlanta, GA
04.2024 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates, fostering long-term partnerships.
- Studied job descriptions and qualifications to determine applicant requirements.
- Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
- Increased candidate placements by developing and maintaining relationships with candidates.
Credentialing Manager
Snapcare
Atlanta, GA
01.2022 - Current
- Spearhead meetings with clients, customers, and partners to contribute to the ongoing development of credentialing software solutions
- Mitigate inquiries from external agencies regarding provider eligibility status
- Maintain a comprehensive database of provider credentials, actively monitoring expiration dates to ensure timely renewal
- Oversee due diligence activities associated with the continuous maintenance of provider files
- Develop and implement an efficient credentialing process for new providers, ensuring strict adherence to regulatory requirements
- Provide comprehensive training and education for staff on current credentialing policies and procedures
- Coordinated with other departments to ensure accuracy of data within the system.
Front Office Administrator
Dentistry for Children - Sedation Center
Atlanta, GA
04.2018 - 03.2022
- Created reports on performance metrics such as response times, quality scores, customer satisfaction ratings
- Trained new hires on operational processes and customer service protocols
- Collaborated with other departments within the organization to ensure smooth running of daily operations
- Maintained accurate records of operations activities, results, trends
- Managed, coordinated and developed procedures and protocols to deliver quality services
- Multitasked and prioritized departmental functions to meet deadlines.
Front Desk Administrator
Children Dental Center of Stonecrest
Stonecrest, GA
10.2013 - 02.2018
- Adhered to corporate standards and regulations, encouraging safe and efficient operations
- Liaised between departments to facilitate smooth workflow across the organization
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Managed the daily operations of multiple departments to maximize efficiency
- Maintained professional working relationships and promoted open lines of communication with staff
- Provided leadership in creating innovative methods for streamlining business processes
- Compiling and presenting reports on performance metrics for thorough management review.
Front Desk Administrator
Dentistry for Children
Conyers, GA
05.2007 - 09.2013
- Ensured that personnel adhered strictly to safety protocols while performing their duties
- Performed administrative tasks such as scheduling appointments, filing paperwork, and responding to inquiries from patients or other departments
- Identified areas of improvement in existing processes and developed strategies to address them
- Created detailed plans for special projects related to medical operations initiatives
- Assisted in developing staffing models based on current workloads in order to maximize productivity levels
- Coordinated communication between different teams within the organization regarding medical operations matters.
Education
Bachelors of Science in Psychology -
Brenau University
GAAssociates in Early Childhood Education -
Brenau University
GASkills
- Strong Working Relationships with Providers, Agencies, and Clients
- Excellent Patient, Clinicians, and Agencies conflict Resolution
- Proficient in Clinicians Screenings
- Proficient Knowledge of Microsoft Office Suite
- Skilled in Decision Making within Medical Industry
- Effective Written Communication for Medical Documentation
- Proficient in Paperwork Management in a Healthcare Setting
- Experienced in Providing Support in Medical Environments
- Ability to Prioritize Tasks
- Detail-Oriented with a Focus on Accuracy in Medical Records
- Proficient in Billing Reconciliation, Disputing Errors, and Maintaining Production for Providers
- Knowledgeable in Compliance Requirements
- Proficient in Policy Development
- Ability to work in a Dynamic Environment
Timeline
Recruiter Lead
Snapcare
04.2024 - Current
Credentialing Manager
Snapcare
01.2022 - Current
Front Office Administrator
Dentistry for Children - Sedation Center
04.2018 - 03.2022
Front Desk Administrator
Children Dental Center of Stonecrest
10.2013 - 02.2018
Front Desk Administrator
Dentistry for Children
05.2007 - 09.2013
Bachelors of Science in Psychology -
Brenau University
Associates in Early Childhood Education -
Brenau University