Nadia Dean
Lithia Springs,GA
Summary
Optimized information management and policy communication through innovative approaches, aiming to drive positive interactions in a communications specialist role.
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Emory University Hospital Midtown
Atlanta, GA
03.2019 - Current
- Efficiently manage patient data flow, ensuring seamless healthcare service delivery.
- Communicate hospital policies to patients and families, enhancing understanding and compliance.
- Maintain professional communication, upholding the hospital's community reputation.
- Provided compassionate support to patients and families, fostering a welcoming environment that enhances overall patient experience.
- Streamlined patient intake processes, reducing wait times and improving service efficiency for a smoother healthcare experience.
Customer Service
Chick-fil-A
Lithia Springs, GA
04.2016 - 01.2019
- Efficiently processed transactions, enhancing customer satisfaction and repeat business.
- Accurately handled cash, contributing to a notable increase in daily sales.
- Improved workflow, reducing meal delivery time to 4 minutes, boosting efficiency.
- Implemented a new order system, speeding up service and elevating customer experience.
- Trained new staff, fostering teamwork and consistent service quality.
- Delivered friendly and attentive service, creating a welcoming atmosphere that encouraged repeat visits.
Afterschool Teacher Assistant
McLeadership Youth & Mentoring Foundation
01.2016 - 04.2016
- Supported after-school tutoring, boosting student scores to an average of 85% on tasks.
- Contributed to curriculum planning, refining educational programs for enhanced student engagement.
- Created a positive learning environment, fostering student expression and active participation.
Art Gallery Assistant & Office Assistant
Young Harris College
Young Harris, GA
08.2011 - 04.2014
- Streamlined office tasks, boosting efficiency and enhancing visitor satisfaction by 85%.
- Engaged audiences with social media content, driving positive interactions with featured artworks.
- Organized files and databases, ensuring seamless office operations and data accessibility.
- Streamlined administrative processes to enhance office efficiency, contributing to improved workflow and reduced processing times.
Education
Master of Arts - Communication Studies with concentration in Public Relations
Southern New Hampshire University
Manchester, NH05-2024
Bachelor of Arts - Communication Studies
Young Harris College
Young Harris, GA05-2015
Skills
- Leveraged advanced MS Office skills to enhance document creation and data analysis processes
- Executed advanced Photoshop techniques to enhance visual content quality
- Oversaw comprehensive database management operations to ensure data integrity and accessibility
- Oversaw office administration functions to enhance operational efficiency
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Timeline
Patient Access Representative
Emory University Hospital Midtown
03.2019 - Current
Customer Service
Chick-fil-A
04.2016 - 01.2019
Afterschool Teacher Assistant
McLeadership Youth & Mentoring Foundation
01.2016 - 04.2016
Art Gallery Assistant & Office Assistant
Young Harris College
08.2011 - 04.2014
Master of Arts - Communication Studies with concentration in Public Relations
Southern New Hampshire University
Bachelor of Arts - Communication Studies
Young Harris College