Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Diaz Garibay

Midland,TX

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Demonstrates exceptional attention to detail and a commitment to policy enforcement.

Overview

22
22
years of professional experience

Work History

Motor Vehicle Supervisor

Midland County Tax Office
08.2010 - 01.2025
  • Directed and supervised a team of 20 employees in daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led weekly and quarterly team meetings to discuss progress, address issues, and plan future actions.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Conducted performance evaluations for staff members, identifying areas of improvement.
  • Complied with and enforced compliance of TX DMV and TX Comptroller regulations, laws, and policies.
  • Assisted in recruiting, interviewing, and hiring of new employees.

Assistant Manager

Kent Companies
10.2006 - 08.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.


Customer Service Representative

Sam's Club
08.2002 - 05.2005
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved members complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to member requests for products, services, and company information.
  • Delivered prompt service to prioritize member needs.
  • Set up new personal and business memberships.
  • Assisted members with merchandise returns and exchanges.


Education

No Degree - General Studies

Midland College
Midland, TX

Skills

  • Training and mentoring
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Reliability
  • Staff discipline
  • Analytical thinking/Problem-solving
  • Processes and procedures/ Policy Enforcement
  • Operations management
  • Multitasking Abilities
  • Task prioritization

Languages

Spanish
Native or Bilingual

Timeline

Motor Vehicle Supervisor

Midland County Tax Office
08.2010 - 01.2025

Assistant Manager

Kent Companies
10.2006 - 08.2010

Customer Service Representative

Sam's Club
08.2002 - 05.2005

No Degree - General Studies

Midland College

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Nadia Diaz Garibay