NADIA ESTRADA
Fort Worth,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Insurance Servicing Senior Associate
National General Insurance
06.2020 - Current
- Verify and review complex data for mortgage loans
- Process multiple insurance related queues quickly and accurately
- Meet daily loan processing goals
- Issue Insurance premiums to carriers as needed
- Inspect mortgage files to make sure they are under compliance for insurance
- Perform data entry quickly and accurately
- Knowledge of processing applications such as MSP, Quandis, QBOSS, MIRD, Tracksource and NexGen
- Work closely with agents and carriers to inspect mortgage file and verify information such as insurance
- Update clients’ systems of records to ensure accuracy and completeness of database information.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Customer Service Representative
Gallardo's Insurance Agency Notary & Tax Service
06.2016 - 05.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Answered constant flow of customer calls with up to 4 calls in queue per minute
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Updated and maintained information in customer accounts for 600 customers
- Completed clerical tasks such as filing, copying and distributing mail
- Maintained excellent attendance record, consistently arriving to work on time
- Goal oriented with Insurance Sales
- Evaluate customer information for potential solutions and needs while cross selling insurance products
- Knowledge in mortgage loans.
Education
Associate of Arts - Business
Tarrant Count College
Fort Worth, TX05.2022
High School Diploma -
Chisholm Trail High School
Fort Worth, TX2016
Skills
- Spanish translation
- Database Management
- Data Entry
- Proficient in Microsoft Office
- Cash handling
- Account Reconciliation
- Multi-line phone talent
- Experienced Customer Service
Additional Information
- Juntos Se Puede Scholarship Banquet 2016, 2017, 2018, 2019, 2021, 2022, 2023
- Juntos Se Puede Christmas in the Barrio 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023
- Juntos Se Puede Scholarship Fundraising Dance 2017, 2019, 2021
- Juntos Se Puede Community 3k Walk 2017, 2018, 2019
- Juntos Se Puede 16 de Septiembre Fiestas Patrias 2018, 2019
- Juntos Se Puede Toy Drives 2018, 2019, 2021, 2022, 2023
Languages
Spanish
Native or Bilingual
Timeline
Insurance Servicing Senior Associate
National General Insurance
06.2020 - Current
Customer Service Representative
Gallardo's Insurance Agency Notary & Tax Service
06.2016 - 05.2020
Associate of Arts - Business
Tarrant Count College
High School Diploma -
Chisholm Trail High School
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