Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Fasil

Stone Mountain,GA

Summary

Dynamic customer service professional with proven expertise at Ocho Rios in conflict resolution and active listening. Recognized for enhancing customer loyalty through empathetic complaint resolution and efficient handling of escalated issues. Skilled in data entry and critical thinking, consistently improving satisfaction and operational efficiency in high-pressure environments.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Ocho Rios
03.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Teller

Western Union
02.2007 - 09.2013
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Ensured accuracy through regular audits and effective cash handling.

Education

Associate Of Political Science - Political Science

Georgia Perimeter
Dunwoody, GA
08.2009

College Prep -

Grady High School
Atlanta, GA
2003

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Conflict resolution

Languages

Italian
Native or Bilingual

Timeline

Customer Service Representative

Ocho Rios
03.2024 - Current

Teller

Western Union
02.2007 - 09.2013

Associate Of Political Science - Political Science

Georgia Perimeter

College Prep -

Grady High School

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Nadia Fasil