Summary
Work History
Skills
Education
Work Availability
Additional Information
Generic

Nadia Graves

Open
Paterson,NJ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Clinical Processing,

Bio-Reference Laboratory
Elmwood Park, NJ
11.2020 - 03.2021
  • Gained extensive knowledge in data entry, analysis, and reporting.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Labeled specimens collected in anticipation for delivery to laboratory to facilitate proper data recording.
  • Documented and performed quality controls to uphold company and FDA standards in achieving safety
    and security in obtaining, storing and transporting biohazardous materials.
  • Collect blood and urine samples for Covid19, focusing on accuracy and efficiency while adhering to
    proper codes while updating patient tests.
  • Minimized infection risk by performing regular cleaning and disinfecting work areas and equipment
  • Maintained accurate and current customer account data with manual forms processing and digital
    information updates.

Skills

  • Building Customer Trust and Loyalty
  • Updating Client Data
  • Upbeat and Positive Personality
  • Telephone Management
  • Specimen Processing
  • Collecting Information
  • Advanced Clerical Knowledge
  • Efficient Data Entry
  • PowerPoint Presentations
  • Customer Care
  • Time Management

Education

Associate of Arts - Psychology

Argosy University
Phoenix, AZ
10.2013 - 09.2018

High School Diploma -

Penn Foster School
Scranton
02.2015 - 09.2016

Certificate of Completion - Medical Assisting

American Institute
Clifton
01.2012 - 02.2013

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Internship Student, 08/2013 - 12/2013
Med Solutions International – Paterson, NJ

  • I Reported back to an instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of
    improvement.
  • Delivered data entry support by handling a range of routine and unique requirements.
  • Completed research, compiled data, and updated records and appointments promptly.

Volunteer, 01/2007 - 09/2010
Neighborhood Assistance Office – Paterson, NJ

  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Helped with office tasks, taking messages, scanning documents and answering phone inquiries.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Utilized Word documents and internet to create flyers and to upload content, images and pages.
Nadia GravesOpen