Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Daisy E Rivera

Staten Island,NY

Summary

Personable and dedicated Customer Service Representative with extensive experience in the business industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service/ Processing

Delphi Plumbing and Heating
Brooklyn, NY
08.2013 - 01.2014
  • Ordering of supplies and materials for each individual contract or client
  • Making proposals, invoices, and contracts for clients on a one-on-one basis
  • Faxing, filing and photo copying of important documents needed for bids, permits, inspections and renewals for DOB & DOT
  • Bookkeeping- Contacting clients on a weekly basis for updates or payments.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Receptionist

Elite Woodworking
Brooklyn, NY
02.2012 - 09.2012
  • Composing proposals, invoices, and contracts for clients
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments and meetings for management team.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Customer Service/ Processing

Northeastern Tile/ buytile.com
Brooklyn, NY
07.2010 - 11.2011
  • Bookkeeping -Accounts receivable and payable with vendors and clients
  • Following up with our vendors making sure the orders are correct and received in a timely manner within our client’s deadline
  • Faxing, filing & photocopying documents.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Collected payments for Service and updated accounts to reflect new balances.

Receptionist/office manager

Big Apple Plumbing Corp
Brooklyn, Ny
08.2007 - 02.2009
  • Accounts receivable and payable
  • Making proposals, invoices, and contracts for clients on a one-on-one basis
  • Contacting clients on a weekly basis for updates or payments
  • Answering heavy call volume and directing calls to the appropriate staff members
  • Taking detailed messages
  • Ordering supplies for the office and or ordering supplies needed for each project from vendors
  • Shipping and receiving
  • Faxing, filing and photo copying of important documents needed for bids, permits, inspections and renewals for DOB & DOT.

Education

NY Certified in medical billing -

Roberts Business Institute
New York
01.2004

High School Diploma -

HS Telecommunications
Brooklyn, NY
06.2001

Skills

Resourceful and a problem solver

Self-motivated and hard working

Customer Account Management

Building Customer Trust and Loyalty

Upbeat and Positive Personality

Efficient and Detail-Oriented

Multitasking and Prioritization

Customer Service

Data Entry

References

References Available upon request

Languages

Spanish
Limited

Timeline

Customer Service/ Processing

Delphi Plumbing and Heating
08.2013 - 01.2014

Receptionist

Elite Woodworking
02.2012 - 09.2012

Customer Service/ Processing

Northeastern Tile/ buytile.com
07.2010 - 11.2011

Receptionist/office manager

Big Apple Plumbing Corp
08.2007 - 02.2009

NY Certified in medical billing -

Roberts Business Institute

High School Diploma -

HS Telecommunications

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