Nadia Haro
San Jose,CA
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and relationships. Dedicated to contributing a positive impact.
Overview
12
12
years of professional experience
Work History
Contact Center Representative
Keypoint Credit Union
San Jose, California
11.2020 - 03.2026
- Handled escalated customer service concerns, ensuring customer satisfaction and fostering long-term relationships.
- Resolved customer issues through effective communication and problem-solving, enhancing overall customer experience.
- Managed customer expectations by clarifying needs and recommending appropriate products and services, driving informed decisions.
- Answered customer inquiries via phone, email, and chat.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
Crisis Line Worker
Bill Wilson Center
Santa Clara, California
01.2020 - 11.2020
- Provided calm, compassionate support that helps individual move from crisis towards stability.
- De-escalate intense moments, offer understanding, and help callers regain a sense of safety and control.
- Documented client interactions accurately and promptly.
- Assessed the severity of the caller's distress and determined appropriate interventions or referrals for further assistance.
Office Administrator/Accounts Payable
No Problem Pools
San Jose, USA
08.2019 - 01.2020
- Managed accounting by processing payments, handling recurring auto pay, and maintaining invoice records using QuickBooks.
- Coordinated correspondence between employees and clients, addressing service changes and scheduling meetings.
- Creating work proposals including pricing of labor, services and equipment.
- Organized employee service locations based on convenience to streamline business operations.
- Responding to emails in a timely manner to satisfy all clients' expectations, discussed policies and receiving signed agreements using Microsoft Outlook.
Security Officer
Guardian Arms Solutions
San Jose, USA
08.2019 - 01.2020
- Monitored and reported activities and incidents at client site, ensuring security and safety of property and personnel.
- Conducted periodic tours to identify irregularities and inspect protection devices and fire control equipment.
- Maintained order and enforced regulations for personnel, visitors, and premises.
Customer Service Representative
Starbucks Coffee
San Jose, USA
02.2014 - 02.2016
- Utilized knowledge of sales methods and marketing principles to help increase revenue by showing, promoting, and selling services which included product demonstration, upsell techniques, and sales control system.
- Applied auditing, calculation, and data entry skills to receive and process over 250 customer orders per week with no reports of inaccuracies.
- Applied clerical, administrative, and data management (manual/computer) skills to organize receipts, inventory, supplies, work orders, sales and promotions, and other relevant business operations.
Education
High School Diploma -
Central High School
San Jose06-2013
Office Administration -
Central High School
San Jose01-2013
Skills
- Customer relationship management
- Call center software
- Troubleshooting techniques
- Quality assurance
- Data analysis
- Product knowledge
Timeline
Contact Center Representative
Keypoint Credit Union
11.2020 - 03.2026
Crisis Line Worker
Bill Wilson Center
01.2020 - 11.2020
Office Administrator/Accounts Payable
No Problem Pools
08.2019 - 01.2020
Security Officer
Guardian Arms Solutions
08.2019 - 01.2020
Customer Service Representative
Starbucks Coffee
02.2014 - 02.2016
High School Diploma -
Central High School
Office Administration -
Central High School