Summary
Overview
Work History
Education
Skills
Timeline
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Nadia Hernandez

Cape Coral,FL

Summary

Driven by a commitment to excellence, I leverage professional ethics and social skills at The Therapy Table to enhance client wellness, achieving increased retention through exceptional service. Skilled in customer service and administrative procedures, my collaborative approach with healthcare professionals and adept handling of front office duties at Alabar Chiropractic And Rehab underscored my results-oriented mindset.

Overview

12
12
years of professional experience

Work History

Licensed Massage Therapist

The Therapy Table
11.2017 - Current
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, trigger point therapy and passive stretching.
  • Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication. Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.

Chiropractic Assistant /Front Office Receptionist

Alabar Chiropractic And Rehab
07.2012 - 11.2017
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.

Education

Associate of Science - Massage Therapy

Heritage Institute
Fort Myers, FL
12.2015

High School Diploma -

Trinity Christian Academy
Elizabeth, NJ
06.1998

Skills

  • Professional ethics
  • Social skills
  • Administrative Procedures
  • Customer Service
  • Appointment Scheduling
  • Relationship Building

Timeline

Licensed Massage Therapist

The Therapy Table
11.2017 - Current

Chiropractic Assistant /Front Office Receptionist

Alabar Chiropractic And Rehab
07.2012 - 11.2017

Associate of Science - Massage Therapy

Heritage Institute

High School Diploma -

Trinity Christian Academy

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Nadia Hernandez