Nadia Hill
Houston,TX
Summary
Dedicated and detail oriented professional with a background in customer service as well as office administration and HR work.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Nordstrom
04.2023 - Current
- Maintained high satisfaction rating with customers by providing exceptional service and support.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Agent
ROI Solutions
12.2021 - 09.2022
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Build sustainable relationships and engage customers by taking the extra mile
Fine Dining Hostess/Server
Perry’s
11.2019 - 07.2020
- Managed the floorplans and created a positive experience for all customers
- Coordinated and prioritized daily online orders that consist of small/large parties averaging 70-100 covers
- Communicated effectively with all customers through an average of 30-50 incoming calls daily
- Successfully coordinated private events and distributed special occasion cards to customers
Office Assistant
BB’s Cafe
- Maintained money count and made weekly deposits
- Schedule and coordinate staff and other meetings
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Create and maintain filing systems, both electronic and physical
- Successfully maintained inventory checks and supplies orders.
Hostess/Server/Bartender
BB’s Cafe
04.2016 - 11.2019
Education
Highschool Diploma -
Lamar High School
Estheticians Liscense - Cosmetology
Ogle School of Hair Skin Nails - Hurst
Stafford, TX07.2024
Skills
- Cash Handling
- Hospitality
- Upselling
- Customer Service
- Proficient in
- Microsoft Office
- Multi-Line
- Phone systems
- Front desk
- Communication
- Critical thinking
- Inventory
- Peach Works
- New
- Hire/Termination paperwork
- HR
- Experience
- Order processing
- Classroom and Activity Supervision
- Organization and Planning
- Records Management
Timeline
Customer Care Specialist
Nordstrom
04.2023 - Current
Agent
ROI Solutions
12.2021 - 09.2022
Fine Dining Hostess/Server
Perry’s
11.2019 - 07.2020
Hostess/Server/Bartender
BB’s Cafe
04.2016 - 11.2019
Office Assistant
BB’s Cafe
Highschool Diploma -
Lamar High School
Estheticians Liscense - Cosmetology
Ogle School of Hair Skin Nails - Hurst
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