Astria Orange
Kannapolis,USA
Summary
Experienced in customer service and support, with a strong understanding of medications and insurance procedures. Skilled in a diverse range of areas. Seeking employment where expertise can be effectively utilized, while providing an opportunity for continuous learning and growth within your esteemed organization. Committed to becoming a valuable contributor and making a positive impact in the team.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
TTEC
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed policies to increase accuracy and resolution of customer care department.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Verified accuracy of customer account information and updated when necessary.
- Maximized customer satisfaction by organizing Product or Service repairs, replacements and deliveries.
- Assessed and offered solutions to improve procedures and customer experiences.
- Requested escalation for unresolved issues.
- Provided customers with detailed information on company products, services and materials.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and backed up other customer service managers.
- Clarified details about payment options and account management.
Front Store Clerk/Cashier
Cannon Pharmacy
07.2023 - Current
- Performs daily tasks at the store including shelving, stocking, and similar in-store duties to ensure patrons have a satisfying shopping experience
- Greet customers, answer their queries, and assist them when selecting and finding merchandise
- Monitor those in the store to help ensure loss prevention
- Properly display all store products and place them in an organized manner so that customers can find them easily
- Perform the checkout process and conduct all transactions and duties related to billing and payment at the store counter
- Have the ability and knowledge to answer customer questions related to information, including availability of products
- Maintain the overall look of the store and ensure that it is clean, restocked, and properly organized
- Maintain product records and inventory, and ensure that the process of re-ordering is smooth
- Be involved in planning and preparation of displays, trade shows, windows, and seasonal promotions
Reservation Specialist
American Airlines
04.2023 - Current
- Assist in helping customers customize a flight that fits to their needs of comfort
Personal Care Assistant
Transitional Health Care
06.2021 - 08.2021
- Assisted numerous residents with their activities of daily living such as bathing, dressing, toileting, and transferring
- Ensured each resident's needs were met with compassion, respect, and dignity
- Reported any concerns or changes in behavior to the reporting nurse/supervisor
Verification Specialist
Resident Research
05.2021 - 06.2021
- Assisted rental companies and potential residents obtain a background check to assist in the rental process in hopes of attaining a rental home from the property management company
- Also ensured each potential resident thoroughly understood the requirements and expectations stated in the lease agreement
Customer Service Representative
Moose Pharmacy
05.2019 - 05.2021
- Assisted patients with concerns over the phone and in person
- Ensured each customer received their medication and didn't have any questions regarding it
- Responsible for the upkeep and overall appearance of the store
- Maintaining spreadsheets and invoices with the usage of Microsoft Word, and Excel
- Assisted in setting appointments for customers who were willing to receive the COVID-19 vaccinations
Benefits Verification Specialist
AmerisourceBergen
11.2018 - 02.2019
- Call in to patient's insurance companies and verifying the patients medical information for certain medications
- Handling important and private healthcare information with certain patients, HIPPA compliant
Customer Service Representative
TeleTech
09.2017 - 11.2018
- Assist members with questions about their health and prescription insurance plans
- Discuss the difference in each benefit that they have within their plan
- Explain to members what services are covered and what services are not covered
- Assist members with making payments and posting payments on their accounts
- Assisting patients with setting appointments for in network doctor's and for dentist
- HIPPA compliant (Credit card payments; recurring payments)
- Send out informative materials upon request
- Assist members with orders of DME or EMR; inquiries pertaining to DME or EMR
- Usage of Microsoft Word, Excel, etc
Education
Some College - Healthcare Administration
Colorado Technical University
Colorado Springs, CO05.2013
Some College - English Literature
Voorhees College
Denmark, SC01.2004
College Prep - undefined
Wilson Sr. High
Florence, SC01.2002
Skills
- Multi-line Phone Systems
- HIPAA
- Word Processing
- Documentation review
- Customer support
- Typing
- Cash handling
- Clerical experience
- IVR
- Payment processing
- Custom order management
- Appointment scheduling
- Complaint handling
- Task prioritization
- Security verification
- Data entry
- Customer relations
- Documentation and reporting
- Active listening
Personal Information
Authorized To Work: US
Timeline
Customer Care Specialist
TTEC
10.2024 - Current
Front Store Clerk/Cashier
Cannon Pharmacy
07.2023 - Current
Reservation Specialist
American Airlines
04.2023 - Current
Personal Care Assistant
Transitional Health Care
06.2021 - 08.2021
Verification Specialist
Resident Research
05.2021 - 06.2021
Customer Service Representative
Moose Pharmacy
05.2019 - 05.2021
Benefits Verification Specialist
AmerisourceBergen
11.2018 - 02.2019
Customer Service Representative
TeleTech
09.2017 - 11.2018
Some College - Healthcare Administration
Colorado Technical University
Some College - English Literature
Voorhees College
College Prep - undefined
Wilson Sr. High
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