Nadia Lemmons
Lake Orion,MI
Summary
Secure a responsible career opportunity that utilizes my training and skills to make a significant contribution to the success of the department.
Dedicated and detail-oriented professional with 14 years of experience in social services, seeking a challenging role that leverages my skills in investigation, analysis, and case management to drive positive outcomes.
Overview
17
17
years of professional experience
Work History
Services Specialist - APS and ILS
State of Michigan DHHS
01.2015 - Current
- Conduct investigations and assessments, determining needs and developing plans to resolve problems.
- Responsible for creating and maintaining detailed social case histories, case summaries, and reports
- Successfully provide court document preparation and testimony services when required
- Train staff on MIAMS mobile application and provided technical support.
Services Specialist - Children
State of Michigan DHHS
01.2012 - 01.2015
- Developed effective plans based on careful observation and assessment of individuals, families, and living conditions to connect with appropriate resources
- Implemented services and monitored progress
- Produced well-crafted and detailed social case histories, summaries, and reports
- Ensured thorough investigation and prompt resolution of customer concerns.
Assistance Payment Worker - Site Support
State of Michigan DHHS
01.2008 - 01.2012
- Conducted interviews to determine program eligibility
- Managed and updated data records with precision.
- Enhanced composition skills through letter writing and report creation
- Attended and testified in administrative hearings
- Facilitated communication with community resources by following established policies and procedures.
Education
Bachelor of Science in Criminal Justice -
Wayne State University
01.2007
Skills
- Proficient in Microsoft Office and specialized software (MIAMS, MISACWIS, Bridges)
- Excellent investigative and analytical skills
- Effective verbal and written communication skills
- Adaptable and quick to implement new information
- Strong interpersonal skills and ability to work with diverse populations
- Self-motivated and proactive approach to problem-solving
Professional Accomplishment
I was selected by leadership as a system expert, enabling me to mentor my colleagues and assist them in resolving intricate system and case-related challenges. Additionally, my supervisor chose me to conduct peer quality reviews, which provided valuable insights into areas for staff improvement and helped me refine my own skills.
Accomplishments
Consistently met the 100% standard for promptness in intake cases as a Service Specialist (ILS) has enabled me to deliver timely services to my clients, ensuring they receive support when needed. Furthermore, my supervisor selected me as the System Mobile Expert, positioning me as the key point of contact for resolving intricate mobile system issues and providing expert guidance to the team
Timeline
Services Specialist - APS and ILS
State of Michigan DHHS
01.2015 - Current
Services Specialist - Children
State of Michigan DHHS
01.2012 - 01.2015
Assistance Payment Worker - Site Support
State of Michigan DHHS
01.2008 - 01.2012
Bachelor of Science in Criminal Justice -
Wayne State University
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