Nadia Martinez
St. George,UT
Summary
Customer-focused professional with experience as a barista at Dutch Bros, where I excelled in communication, multitasking, and creating positive guest experiences. Skilled in managing high-volume service, resolving issues promptly, and working efficiently with team members to ensure seamless operations. Committed to delivering exceptional service and enhancing guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
St. George, UT
05.2022 - Current
- Provided exceptional customer service in a fast-paced environment, consistently receiving positive feedback, and achieving high customer satisfaction scores.
- Interacted with a diverse clientele, addressing their needs and ensuring a pleasant experience. Developed strong communication skills, essential for greeting and seating guests at a resort.
- Managed multiple tasks simultaneously, including taking orders, preparing beverages, and handling transactions. Demonstrated the ability to stay organized and efficient during peak hours, which is crucial for handling busy periods at a resort.
- Resolved customer complaints and issues promptly and professionally, ensuring a positive outcome, and maintaining a welcoming atmosphere.
- Worked closely with team members to ensure smooth operations and a cohesive work environment. Supported colleagues and contributed to a positive team dynamic.
- Paid close attention to details when preparing orders and managing customer requests, ensuring accuracy and satisfaction.
Education
Associate of Science - Psychology
Utah Tech University
St. George, UTSkills
- Food Running
- Reliable and Responsible
- Beverage Preparation
- Menu Memorization
- Positive and professional
- Friendly and Helpful
- Effective Multitasking
- Customer service expertise
Certification
- CPR Certified
- ServSafe Food Handler Certification
Languages
Spanish
Professional
Timeline
Barista
Dutch Bros
05.2022 - Current
Associate of Science - Psychology
Utah Tech University
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