Nadia McDonald
St Louis,MO
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Overnight Assistant Manager
QuikTrip
Saint Louis, MO
01.2023 - Current
- Performed opening and closing procedures, such as counting cash drawers and preparing bank deposits.
- Maintained a clean and organized work environment to ensure safety standards were met.
- Resolved customer complaints quickly and effectively while maintaining a positive attitude.
- Tracked inventory levels daily to maintain accurate records of products sold.
- Oversaw night audit function and preparation of daily financial reports.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
Stay-at-home-mom/Caregiver
Self-employed
Saint Louis , MO
03.2020 - 01.2023
- Managed household expenses by creating detailed, effective budgets.
- Supported multiple competing needs, schedules, and priorities, overseeing the needs of multiple individuals to maintain optimal outcomes.
- Provided support, resources, and daily transportation to multiple different therapies for child with special needs.
- Created and utilized effective daily routines that ensured time-management, organization, and productivity.
- Created a safe learning environment by providing a clean and well-organized space, supervising activities, and ensuring all safety procedures are followed.
- Planned and implemented engaging activities that promoted development in all cognitive, emotional, social, and physical areas.
Customer Service Specialist
Verizon Wireless
Saint Charles, MO
02.2019 - 03.2020
- Received inbound calls assisting field technicians with their customers, logging orders into a variety of computer systems.
- Conducted credit checks using classified customer information to determine credit worthiness and service eligibility.
- Scheduled service installation and/or adjusted any scheduling issues or concerns.
- Recorded field technician's orders into a tracking system that generates and determines their compensation.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Performed data entry of customer orders into the company's order management system.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
Produce Associate
Walmart
Saint Louis, MO
06.2017 - 10.2018
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
- Assisted customers in locating requested items, providing product knowledge and making suggestions when appropriate.
- Performed price changes on merchandise according to store policy.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Participated in weekly team meetings to discuss current promotions, sales goals, new products.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
- Performed inventory by manually counting every item in the produce area and recording the data into a handheld computer system.
Data Encoder
DHL Global Mail
Saint Louis, MO
06.2014 - 08.2014
- Entered large amounts of numerical and alphanumeric data into computer systems quickly and accurately.
- Scanned processed mail in preparation for shipment and distribution, meeting a company quota of 500 scanned pieces of mail per shift 85% of the time.
- Utilized a variety of computer programs to generate labels and receipt information for packages prior to shipment.
- Collaborated with other departments to ensure that data was accurate, complete, and timely.
Education
High School Diploma -
Hazelwood East High School
St Louis, MO06.2014
Some College (No Degree) - Education
Maryville University of Saint Louis
St Louis, MOSome College (No Degree) - Education
Fontbonne University
St Louis, MOAssociate of Arts - Education
Saint Louis Community College
St Louis, MOSkills
- Guest Relations
- Bank Deposit Preparation
- Property Security
- People Management
- Conflict Resolution
- Customer Service
- Inventory Monitoring
- Task Delegation
- Professional and Courteous
- MS Office
- Computer Skills
- Type speed of 60 WPM
- Oral and written communication
- Time-management
- Critical Thinking
Affiliations
- Researching and writing
- Blogging
- Organizing book clubs
- Photography
Timeline
Overnight Assistant Manager
QuikTrip
01.2023 - Current
Stay-at-home-mom/Caregiver
Self-employed
03.2020 - 01.2023
Customer Service Specialist
Verizon Wireless
02.2019 - 03.2020
Produce Associate
Walmart
06.2017 - 10.2018
Data Encoder
DHL Global Mail
06.2014 - 08.2014
High School Diploma -
Hazelwood East High School
Some College (No Degree) - Education
Maryville University of Saint Louis
Some College (No Degree) - Education
Fontbonne University
Associate of Arts - Education
Saint Louis Community College
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